Traveler Care Support Specialist, Luxury Travel (Customer Service, Sales)

Company Overview

Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso, you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences.

As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here.

We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork.

Our global team comes together biannually for international retreats and summits. These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel.

Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers.

The Role

We are looking for a Traveler Care Support Specialist who embodies an entrepreneurial spirit, has a passion for international travel and is seeking a career opportunity in the tech & travel industry.

This detail-oriented person will be responsible for a variety of tasks geared towards ensuring the Traveler Care Team is running as efficiently as possible. The work will range from processing reviews, helping with ancillary projects, and other administrative tasks that help the Traveler Care team become more productive and effective.

This is an international, fully-remote, freelance contractor position, working from home with a 5-day work week, at a location outside of the United States.

There is flexibility in your work hours but we expect that you will generally maximize your overlap with Colorado hours, ie. until 5pm US Mountain Time (GMT -3).

The work will all be conducted in English.

Key Responsibilities:

• Perform data entry with high accuracy (e.g. enter data provided directly from customers and colleagues, update existing data, verify data by comparing it to source documents, etc.)
• Organize and coordinate traveler reviews process, ensuring timely follow-ups, reviewing, etc.
• Maintain our travel insurance program, generate insurance quotes, and provide travelers with appropriate information
• Coordinate flight requests with flight specialists
• Engage and communicate effectively with travelers through various channels, including online chat or other methods as needed
• Prepare and modify documents including correspondence, reports, drafts, and emails
• Assist Zicasso’s Care Team members with various administrative tasks
• Assist in resolving and tracking customer opportunities
• Learn to utilize Zicasso’s data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.

Required Skills and Experience:

• 3-5 years of professional work experience
• Excellent fluency in oral and written English
• Detail-oriented and strives to achieve quality, error-free work
• Ability to work remotely – both independently as well as in a team environment
• Passionate about travel -- highly desirable if you have traveled abroad extensively and have a strong curiosity about new international destinations
• Strong customer service focused skills
• Adaptable to different styles of communication and traveler behaviors
• A cheerful and confident person who naturally builds relationships
• Willingness to work flexible hours, including weekends, evenings and holidays
• Strong organizational skills
• Comfortable with technology and readily able to learn and adapt to the use of new software
• Highly motivated and enthusiastic; ready and willing to put in extra effort in a start-up environment to drive company success
• Can-do, flexible attitude
• Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
• Bachelor’s degree or higher preferred

What We Offer:

• Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance
• Innovative, fast-paced and collaborative culture that values diverse voices and opinions
• Learning and development annual budget
• Enjoy two company-sponsored business trips each year at international destinations we serve!

All applications should be submitted in English.