Travel Program Analyst II, Business Operations

Key Responsibilities

• Support day-to-day management of the global business travel program (air, hotel, ground, meetings, and card programs)
• Act as a subject-matter expert for travel technologies (e.g., OBT, expense tools, travel data platforms)
• Support implementation, optimization, and enhancements of travel systems (e.g., Concur Travel & Expense, NDC, APIs, reporting tools)
• Identify opportunities for automation, AI, and process improvements
• Partner with IT and vendors on system integrations, testing, and change management
• Analyze travel spend, compliance, savings, and traveler behavior
• Create dashboards and reports for stakeholders and leadership
• Support audits, data integrity checks, and continuous program improvement initiatives
• Support global rollouts, communications, and training for new tools, policies, and processes
• Assist with Request for Proposals (RFPs), pilots, and transformation projects related to travel and expense

• Bachelor’s degree in business, Supply Chain, Hospitality, Information Systems, or related field
• Proven experience in Business Travel Management, Travel Operations, or Travel Procurement
• Hands-on experience with travel technology platforms (e.g., Concur, TMC tools, OBTs, expense systems)
• Strong understanding of airline, hotel, and ground transportation programs
• Proven ability to analyze travel data and translate insights into actions
• Excellent communication and stakeholder management skills

• Strong interest and capability in travel technology, automation, AI, and digital transformation
• Experience working with system configurations, reporting tools, APIs, or data integrations is a strong plus
• Comfortable testing new tools, piloting solutions, and driving adoption
• Advanced Excel skills, experience with dashboards, BI tools, or reporting platforms preferred
• Experience supporting global or regional travel programs
• Exposure to corporate card programs and expense compliance
• Familiarity with NDC, online booking enhancements, and emerging travel tech trends
• Project management experience (travel transformations, system re-implementations, vendor transitions) is a plus.
• Willing to travel overseas (when needed)

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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