If you’re the kind of travel professional who loves building long-term relationships, delivering a premium service, and curating unforgettable holidays for clients who genuinely value your expertise, this is the role that lets you shine. ‑term relationships, delivering a premium service, and curating unforgettable holidays for clients who genuinely value your expertise, this is the role that lets you shine.
Travelplanners are expanding their dedicated concierge team, supporting a loyal base of repeat customers who return year after year based on exceptional service. This is a relationship led position where you become your clients’ go to expert for every trip they take. ‑led position where you become your clients’ go‑to expert for every trip they take.
About the opportunity:
- You’ll provide a seamless, concierge style service from the very first enquiry through to post travel care. Your day will include: ‑style service from the very first enquiry through to post‑travel care. Your day will include:
- Reengaging lapsed clients with thoughtful, relationship focused outbound calls
- Delivering personalised consultations via phone and video, understanding each client’s preferences and recommending the perfect holiday
- Working with select tour operators to sell a mix of short haul, long-haul and luxury holidays, typically £3,000–£10,000 short‑haul, long‑haul and luxury holidays, typically £3,000–£10,000
- Growing cruise sales, including tailor‑made cruise and stay itineraries
- Managing the full booking lifecycle: quotes, amendments, cancellations and aftercare
- Arranging extras such as insurance, airport parking and premium flight upgrades
- Ensuring flawless accuracy across all bookings and internal systems
What we are looking for:
- 5+ years’ recent travel agency experience selling worldwide leisure travel
- Confidence handling complex, higher value itineraries ‑value itineraries
- A consultative, relationship driven sales style ‑driven sales style
- Excellent communication skills
- Previous home working experience
- Experience with VIP or repeat client models is a bonus ‑client models is a bonus
If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you!
What we are offering:
- £27,000 basic salary plus commission giving a £30,000 OTE
- Monday–Friday, 09:00–17:30, with occasional additional hours for VIP clients
- Fully remote, with all equipment provided
- Excellent remote support and training 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
- 5 Me days per year
- An additional paid day off for your birthday.
If you feel you fit the above criteria, please click apply.
