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First Focus

Transition Engineer

Muntinlupa , Philippines
full-time Hybrid

AI overview

Help onboard new clients by managing transitions smoothly with rigorous system assessments and deploying managed services for long-term success.

Filipinos are famously great at making people feel welcome — and in this role, you’ll do the same for our new clients. Except instead of offering snacks, you’ll be mapping their systems, smoothing out the quirks, and making sure their go-live feels as warm and effortless as a Sunday merienda.

We’re First Focus — Australia’s #1 rated MSP (eight years running), and our Transitions Engineers are the calm professionals who turn unfamiliar environments into well-documented, well-managed, fully monitored landscapes ready for day one support. You’ll help new clients land smoothly, confidently, and without surprises.

About First Focus

First Focus is Australia’s #1 MSP for mid-market organisations, with 300+ staff across Australia, New Zealand, and the Philippines. For 15+ years, we’ve built a reputation for being supportive, practical, and refreshingly human in how we work.

We keep things simple: hire great people, back them with training and smarts, and give them space to do their best work. No politics. No drama. Just a genuinely good team doing genuinely good work.

Learn more about us: https://www.firstfocus.com.au/about-us/

Why You’ll Love This Role

  • You get to dive into new environments regularly — the fun kind of technical exploration.
  • You make a visible impact from day one, setting clients up for long-term success.
  • You work closely with senior engineers, TAMs, and project teams who actually collaborate.
  • Every onboarding is a new puzzle, a new story, and a new chance to shine.
  • You help define the quality and calmness of every client’s first impression.

What You’ll Be Doing

  • Running remote discovery audits and assessments across servers, networks, cloud, and security.
  • Deploying our managed services stack — monitoring, backup, endpoint, and security tools.
  • Producing accurate, high-quality documentation, diagrams, and system inventories.
  • Identifying issues early and supporting remediation ahead of go-live.
  • Collaborating closely with Project Managers, TAMs, and Service Delivery to hit transition milestones smoothly.
  • Preparing environments so the Support team can succeed from day one.
  • Following change management processes and keeping stakeholders aligned throughout onboarding.

Requirements

  • Experience performing technical discovery, auditing, or onboarding activities (MSP experience a plus).
  • Strong grasp of Windows Server, AD/Azure AD, DNS, DHCP, GPO, M365, and common infrastructure components.
  • Familiarity with deploying monitoring, backup, RMM, and security tools.
  • Solid troubleshooting abilities and a methodical, calm approach to problem-solving.
  • Excellent documentation skills — clear, structured, and easy to follow.
  • Highly organised, comfortable managing multiple onboarding streams.
  • Strong communication skills and a collaborative mindset.

Benefits

💰 Between ₱85,000 and ₱110,000 per month × 13, depending on your skills and certifications.

Plus all our PH Internal full-time benefits:

  • Hybrid working arrangements.
  • Never Stop Growing: 10 paid study days per year, exam fees paid, and pay rises for approved certifications (conditions apply).
  • HMO from day 1 + 1 dependent (spouse) with dental cover.
  • Free access to Uprise with 1:1 coaching.
  • Day shift, weekends off*, 25 paid leave days annually.
  • Employee referral program (₱20,000).
  • MVP award (₱10,000).
  • Regular social events, End-of-FY & Christmas parties.
  • Profit sharing* and loyalty bonuses*.
  • Access to Ortigas and Alabang offices:
    • 29/F Robinsons Cyberscape Gamma, Topaz Road, Ortigas, Pasig City
    • 26/F Axis Tower One, Filinvest Ave., Alabang, Muntinlupa

Our Values

For this role, we highlight Be the Solution — taking ownership, solving problems, and following through with care and reliability.

Neurodiversity

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Ready to Join Us?

If you enjoy digging into the details, smoothing out the bumps, and helping new clients feel instantly at home, we’d love to hear from you.

Click Apply, say hi and let’s get started.

Perks & Benefits Extracted with AI

  • Education Stipend: 10 paid study days per year, exam fees paid, and pay rises for approved certifications
  • Flexible Work Hours: Hybrid working arrangements
  • Health Insurance: HMO from day 1 + 1 dependent (spouse) with dental cover
  • Profit sharing and loyalty bonuses: Profit sharing* and loyalty bonuses*
  • Paid Time Off: 25 paid leave days annually
First Focus

First Focus is the smart alternative IT provider for mid-sized businesses throughout Australia and New Zealand.Our philosophy is to deliver our clients smart, flexible, and value-driven IT solutions by combining our enterprise quality infrastructure and processes with our small business personalised service and responsiveness.This philosophy means that we always start by understanding your needs and custom-build a technical solution to specifically meet those needs. We’re not focussed on technology; we’re focussed on our customers.This approach has resulted in us providing the region’s best private cloud solution for small and mid-market organisations based on customer outcomes and value. We combine this with the best available IT support and outsourcing solutions based on our responsiveness, expertise, and coverage.First Focus is now one of Australia’s fastest growing and most successful IT service providers, delivering our end-to-end business support solutions to over 10,000 end users and over 100 businesses throughout Australia and New Zealand.

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Salary
₱85,000 – ₱110,000 per month
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