Transformation Programme Manager

AI overview

Drive transformational change across Operations and Technology by managing complex multi-stream programmes that enhance customer experience and operational readiness.

We put people first. It’s all about you..

We're looking for an experienced and pragmatic Programme Manager that is comfortable working with evolving landscapes. You will be a confident challenger that is a trusted, neutral integrator across functions. 

Our Operations function is the heartbeat of UW. From our high-energy contact centres to our strategic Resource Planning and Business Intelligence teams, this function is the engine room of our success.

As we work toward our goal of doubling in size, we need a Programme Manager who can act as a neutral integrator. You'll ensure that a huge volume of business initiatives land in a coherent, end-to-end way that empowers our teams and elevates our customer experience

You will have:

  • Significant experience delivering complex, multi-stream programmes across Operations, Technology and People change
  • Proven experience and track record of keeping complex and high-stakes portfolios and initiatives on track for delivery. 
  • Experience leading and managing risk across complex portfolios, including identifying emerging risks from diverse sources (operational, strategic, digital, external), coordinating cross-functional teams to assess and quantify risks, and facilitating decisions that balance business objectives, resource limitations, and risk tolerance.
  • Familiarity with programme and change disciplines
  • Exceptional stakeholder management and influencing skills.

We work together. Your team and the people you will work with…

The Operations transformation comprises a number of parallel initiatives spanning process, technology, capability, structure and ways of working. These initiatives are owned by different leaders and teams and are interdependent in nature.

This role exists to reduce delivery risk created by unmanaged dependencies, Improve coordination across initiatives and provide confidence that change is landing coherently into Operations.
 

We deliver progress. What you’ll do and how you will make an impact...

  • Develop a comprehensive and integrated portfolio plan that consolidates the plans, milestones, risks, and dependencies from each initiative and transformation programme.
  • Sequence initiatives to minimise disruption and maximise operational readiness.
  • Ensure the transition of capabilities to operations is planned with ongoing operational responsibilities agreed and accepted.
  • Identify, manage and resolve cross-initiative dependencies and delivery collisions
  • Ensure initiatives land in a coherent, end-to-end way
  • Establish and lead a virtual delivery team drawn from Operations, Technology, Product, People and Change
  • Set clear expectations for contributions, milestones and dependencies
  • Hold contributors to account without direct line management authority
  • Create and maintain a simple, trusted delivery rhythm
  • Facilitate regular delivery, risk and dependency reviews
  • Operational and Leadership readiness & landing assurance
  • Act as a bridge between delivery activity and operational reality
  • Provide the COO and Ops Leadership team with a clear, concise view of delivery health

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

  • An industry benchmarked salary. We’ll share it during your first conversation.
  • Share Options and a Save as You Earn scheme.
  • Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Discount on our services and you get our coveted Cashback Card for free. 
  • A matched contribution pension scheme and life assurance up to 4x your salary.
  • Family-friendly policies, designed to help you and your family thrive.
  • Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Belonging groups that help UW shape an even more inclusive future.
  • A commitment to helping you develop and grow in your role.

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Perks & Benefits Extracted with AI

  • Flexible Work Hours: Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
  • Health Insurance: Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
  • Paid Time Off: Family-friendly policies, designed to help you and your family thrive.
  • Stock Options: Share Options and a Save as You Earn scheme.

Hello, we're UWWe’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.About the role We've created a new role in our Finance team to take responsibility for preparing financial analysis and spreadsheet models for all areas of the business. Reporting to the Senior Finance Business Analyst, you'll work closely with the Group Forecasting Manager, Head of Finance and the CFO- it's a great opportunity to gain exposure to high-level financial analysis and decision making in a FTSE 250 business.This is a highly analytical role so you'll need to skills to develop and maintain complex financial models as well as understand the commercial levers that drive different parts of our multi-service business.What you'll doYou will be responsible for preparing and developing the commercial models across the business in Excel, liaising directly with senior commercial colleagues.  You will also have the opportunity to assist the Group Forecasting Manager with Group forecasting.About youFinancial modelling experience in Excel, building complex and bespoke commercial models. This experience will be likely to have been gained in the modelling department of a professional advisory firm, or within the business analysis department of a company.A commercial approach with an ability and desire to understand the drivers of the business in detail, and model the underlying dynamics accurately.Excellent verbal communication and interpersonal skills.Ability to communicate effectively and succinctly with people at all levels of the organisation.Be able to demonstrate initiative and be proactive in measures taken to achieve responsibilities, particularly driving consistent improvements to analysis and decision-making.Proven ability to work under pressure and to meet deadlines, whilst maintaining a high level of accuracy and focus. Crucially, a self-starter with an appetite to be hands-on.So why pick UW?We’re looking to double in size over the next 5 years so joining UW will accelerate your career. That’s not all, here’s some of the benefits you’ll get:An industry benchmarked salary that we'll share during your first conversation.Join in our success through a Share Options grant. You can also Save as you Earn.Hybrid working with 2 days in the office but we’re always open to a conversation about other working arrangements.Become a customer and save up to 30% on your utilities. We’ll throw in a free cashback card too so you can get even more bang for your buck!A matched contribution pension scheme & life assurance up to 4 x your salaryFamily friendly policies designed to help you and your family thriveWe take wellbeing seriously - As well as discounted private health insurance, you will have access to an Employee Assistance line and a free Virtual GP and regular health & wellbeing adviceBring your true self to work. Join one of our belonging groups and help UW shape an even more inclusive futureA commitment to helping you develop and grow in your role through a holistic approach to career developmentApply here !  If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now. 

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