Support employees by delivering high-quality systems training and providing technical Help Desk assistance in a fast-paced legal environment.
Job Summary:
We are seeking a knowledgeable and service-oriented Training & Technical Support Specialist to support our employees by delivering high-quality systems training and providing day-to-day Help Desk support. This role is ideal for someone with law firm or legal industry experience who understands the fast-paced, deadline-driven nature of a legal environment.
Responsibilities:
Training & Onboarding
Deliver onboarding and ongoing training for new hires and existing employees on firm systems, software, and technology tools
Develop and maintain training materials, user guides, and documentation
Conduct in-person and virtual training sessions for attorneys, paralegals, and support staff
Customize training approaches based on role, department, and experience level
Partner with HR and IT to support employee onboarding and system rollouts
Technical Support / Help Desk
Provide Tier 1–2 Help Desk support for hardware, software, and application issues
Troubleshoot and resolve technical issues in a timely and professional manner
Support legal-specific applications such as document management systems, timekeeping, billing, and case management software
Escalate complex issues to senior IT staff or vendors as needed
Track, document, and manage support requests using a ticketing system
Systems & Process Support
Assist with software updates, upgrades, and new system implementations
Identify recurring issues and recommend process or training improvements
Ensure adherence to firm policies, security standards, and confidentiality requirements
Latitude Inc. is a Human Resource Consulting Firm providing staffing solutions and government services for companies and the public sector. They offer industry-specific consulting, contract, contract-to-hire, and permanent placement services across IT,...
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