Position: Training Team Lead
Reports To: Scheduling Department Manager
Department: Scheduling Department 
Location: Portland, Oregon 
Employment Type: Full-Time / Non - Exempt

Company Overview

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in, linguists are excited to be partnered with, and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland, Oregon, Linguava has grown into a $33 million company with a team of 70+ full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare, regardless of what language they speak or sign.

Position Summary

The Training Team Lead is responsible for overseeing the strategic design, delivery, and ongoing enhancement of training programs that directly support employee development, operational excellence, and overall organizational objectives. This role serves as a key partner to leadership by ensuring training initiatives align with business needs and performance standards. The Training Team Lead facilitates hands-on training for all roles within the scheduling department, providing comprehensive onboarding, refresher training, and skill development opportunities. In addition, this role involves coaching and mentoring team members, evaluating training effectiveness, identifying performance gaps, and collaborating closely with the call center management team to ensure consistent processes, knowledge sharing, and continuous improvement across departments. 

Essential Duties & Responsibilities

Leadership & Management

• Responsible for all scheduling department training projects and manage workloads to meet deadlines 
• Provide coaching, feedback, and performance evaluations for training staff and vendors 
• Foster a collaborative, inclusive, and high-performing team culture 
• Mentor and support training career path talent within the team 

Training Design & Delivery

• Oversee the development of training materials, curriculum, and learning resources 
• Facilitate training sessions (in-person, virtual, or hybrid) as needed 
• Ensure training content is accurate, engaging, and aligned with organizational standards 
• Adapt training methods to suit different learning styles and experience levels 

Program Management & Strategy

• Collaborate with stakeholders to identify training needs and skill gaps 
• Align training initiatives with business goals and performance metrics 
• Monitor training effectiveness using evaluations, feedback, and data 
• Continuously improve programs based on outcomes and best practices 

Operations & Administration

• Collaborate with stakeholders to identify training needs and skill gaps 
• Align training initiatives with business goals and performance metrics 
• Monitor training effectiveness using evaluations, feedback, and data 
• Continuously improve programs based on outcomes and best practices 
  
  

Qualifications

Education, Certifications, & Licenses

• Associates degree or 2+ years of equivalent on-the-job experience

Professional Experience

• 2+ years of experience in training, learning & development, or instructional roles 
• Prior experience leading or mentoring others 
• Strong presentation, communication, building curriculum and facilitation skills 
• Ability to manage multiple projects and priorities 
  
  

Skills & Competencies

• Leadership and coaching 
• Instructional design and facilitation 
• Communication and interpersonal skills 
• Organization and time management 
• Data-driven decision-making 
• Adaptability and problem-solving 
  
  

Work Schedule & Availability

• This is a full-time position based on a standard business schedule of Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. 
• The role requires the ability to work across multiple time zones as needed, including early morning or evening meetings with staff or vendor partners outside pacific time zone. 
• Primary work is performed in a Hybrid capacity working remotely and okay to travel to Portland Oregon headquarters on an as needed basis. 
• When working from home, the employee must maintain a private, professional workspace with reliable internet, and must comply with all company information security, privacy, and confidentiality requirements.