Training Specialist (Learning & Development Trainer)

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Position Summary:

The Learning & Development Trainer is an extension of our Intake Quality Assurance and Training team and is responsible for designing and conducting onboarding and training programs that will boost employees’ workplace performance in alliance with Keller Postman’s core values. This individual will work closely with the Director of Intake and, under their guidance, assess training needs, design and deliver curriculum and learning materials for all phases of training from onboarding to continuing professional development.

This is a full-time, in-person (Monday – Friday) position based in our Lake Mary office. The compensation for the position is an annual base salary of $75,000 to $80,000 per year, plus it is eligible for a year-end discretionary performance bonus and benefits.

 Essential Functions:

• Support the Director of Intake in the creation and implementation of Intake learning and development training, including onboarding training plans and continued professional development curriculums.
• Develop and update lesson plans, curriculums, training manuals, virtual and in-person classroom exercises, competency assessments, and more related to supporting Intake team members’ job functions and responsibilities.
• Partner with key stakeholders and assist in the delivery of high-impact training solutions.
• Lead training classes independently or as a co-trainer/facilitator.
• Assess trainee participation and progress continuously during training, providing feedback to both trainee and management.
• Work alongside Quality Assurance team to assist with auditing and determine what additional training may be needed to improve performance.
• Monitor inbound and outbound calls, emails, and text messages as needed to assess the demeanor, technical accuracy, and overall customer service and sales skills of multiple teams.
• Provide feedback as needed based on Quality Assurance observations.
• Collect evaluations throughout training to compile results and provide status reports on training effectiveness.
• Take on ad-hoc projects as identified by leadership.

Required Skills and Abilities:

• Excellent verbal, written, and interpersonal communication skills.
• Knowledge of training and quality assurance terminology, methods, and tools.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Intermediate or higher Microsoft Office skills.

Education/Experience:

• 5+ years of training experience including developing curriculums and leading training programs.
• Bachelors Degree or equivalent preferred.