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Foodics

Training Specialist

Cairo , Egypt

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers to introduce Foodics software and training our customers on the product, and solve on demand issues for them!

What Will You Do❓

  • Responsible for the initial product know-how and training.
  • Responsible for training requests.
  • Responsible for receiving calls on our unified number.
  • Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.
  • Close completed projects after completion.
  • Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.
  • Responsible for self-continuous Foodics knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.

What Are We Looking For❓

  • Bachelor's Degree in Networking, Computer Information Systems, Computer Science or related field.
  • At least 1-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies.
  • Excellent problem-solving skills.
  • Must have strong and excellent communication skills both written and oral.
  • Fluency in English and Arabic is a must.
  • Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously.
  • Must be flexible to work in a fast-paced and evolving environment.


What We Offer You❗

We believe you will love working at Foodics!

  • We have an inclusive and diverse culture that encourages innovation.
  • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
Foodics

Foodics, a Saudi fast-growing startup in MENA, offers a complete cloud-based Point-Of-Sale SaaS with tools that helps F&B and retail businesses start, track and grow. B2B sellers use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze the whole business with smart reports, anytime and anywhere on the cloud.Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps.Founded in 2014 and headquartered in Riyadh,Saudi Arabia. Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt, with a culture retaining talents and promoting creativity and efficiency.Foodics, today is one of the most promising SaaS companies in the whole MENA. VisionTo become a leading Fintech and Software trusted partner globally, for retailers and sellers who wants to grow their business.MissionWe empower sellers with a comprehensive Point-Of-Sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.

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