Training Specialist (Emergency Management)

Position: Training Specialist

Reports To: Director, Training & Documentation

Location: Atlanta, GA (preferred) or Remote US

Overview:

We are looking for technologists who want to use their training, instructional design, and communication skills to help Juvare clients improve emergency response and make the world a safer and more resilient place. Our team works from our Atlanta office or remotely. This is a client-facing, individual contributor role. We want team players who have a passion for client success and embrace our core values:

1. Accountability: Integrity in every voice. Excellence in every action.
2. Client Focus: Promises delivered. Trust earned.
3. Collaboration: Work together. Work better.
4. Innovation: Solve big problems. Create lasting impact.

Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help." Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response.

Responsibilities

• Develop, coordinate, and deliver training programs, including emergency management and technical assistance as more fully described below.
• Develop
  • Collaborate with internal stakeholders to develop content to explain product functionality for existing and upcoming features.
  • Partner with client-facing teams to surface product training opportunities.
  • Develop curriculum and material suitable for synchronous and asynchronous learning for internal and external stakeholders.
  • Develop training assets such as handbooks, student guides, scenario event lists, exercise plans, manuals, slide presentations, videos, and related materials.
  • Maintain a library of up-to-date, relevant, product-specific course materials.
  • Maintain Juvare brand standards in content.
• Coordinate
  • Ensure that training venues are well-equipped for face-to-face learning experiences.
  • Assist in managing the training schedule as needed.
• Deliver
  • Conduct live training sessions virtually and in person.
  • Present comfortably to a wide range of stakeholders, including executives, emergency managers, and technologists.
  • Write, edit, record, and produce training material for asynchronous learning.
  • Collaborate with marketing and client success teams to syndicate new training materials for maximum impact.
• Maintain compliance with Juvare policies and information security standards.
• Safeguard company and client information.

Required Qualifications

• Bachelor’s degree in relevant fields.
• Experience in adult learning environments.

Preferred Qualifications:

• Instructor qualification from an accredited institution.
• Ability to perform essential job functions according to ADA, FMLA, and other standards.
• Active clearance or ability to obtain.

Skills/Knowledge Requirements:

• Former military experience
• Excellent interpersonal skills.
• Familiarity with technology solutions for training delivery.
• Experience with live (virtual and face-to-face) training delivery.
• Desire to understand the emergency management mission and how our software supports improvement.
• Collaborative mindset in a matrix organizational structure.
• Familiarity with business analysis, GIS tools, and comprehensive emergency management is a plus.
• Experience with project management software is beneficial.
• Outstanding written, verbal, and presentation skills.
• Willingness to travel up to 50% on average.
• Knowledge of preparedness and response regulations preferred.
• Knowledge of Public Health and Healthcare operations preferred.
• Passion for exceptional client service.

Additional Information:

This position requires access to information that is controlled by the Export Administration Regulations (“EAR”).  A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license.  A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.

Candidates may be required to undergo an SF-85 background check for certain government-related projects.