Training & Onboarding Specialist

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters:

We’re looking for an Onboarding and Training Specialist to deliver a smooth and engaging onboarding experience for our customers across Lucidya’s SaaS products.

You will own the onboarding phase - from kick-off to go-live - ensuring customers are successfully implemented, trained, activated, and fully enabled to gain value from our wide portfolio of CX and social intelligence solutions.

What You’ll Do

• Implement and guide customers through Lucidya’s SaaS products from kick-off to go-live
• Act as the main point of contact during the onboarding phase
• Support customers across multiple Lucidya products (Social Listening, Omniserve, Surveys, and more)
• Deliver onboarding calls, demos, and structured training sessions
• Ensure customers complete required product training and reach key onboarding milestones
• Lead re-onboarding programs for existing customers when needed
• Track onboarding progress, timelines, and SLA in CRM/CS tools
• Share best practices to drive adoption and faster time-to-value
• Partner with Sales, Product, Support, and Customer Success to translate customer goals into tailored onboarding plans
  

Who You Are:

• You hold a Bachelor’s degree in Business or IT
• You have 2 to 3 years of experience in Onboarding, Customer Success, or SaaS Implementation roles
• You’re familiar & have hands-on experience withCRM & CS tools such as HubSpot, ChurnZero, and Planhat
• You’re an excellent communicator and a pro at delivering strong, engaging presentations
• You’re proactive, you anticipate bottlenecks and don’t wait for someone to tell you that there’s a problem before you starting fixing it
• You can juggle between prioritizing different customers effectively, with the goal of delivering the best-in-class customer experience

What the hiring process will look like:

• Screening call with TA
• Technical Interview with the hiring manager
• Offer