Training Manager – Technical Training
Mission:
To effectively develop IDEA’s Team & Family, this team member designs, delivers, and monitors the impact of technical training programs supporting adoption of enterprise applications. This role combines technical proficiency with instructional design to ensure end users and system administrators experience high-quality learning and successfully utilize software applications in their day-to-day work. This role collaborates closely with Information, Human Resources, Business Office, and department leaders to assess training needs and deliver effective learning solutions across the organization.
Supervisory Responsibilities:
May supervise up to three people.
Location:
This is a full-time (remote/on-site) position based in Texas, with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.
Travel Expectations:
Up to 50% in busy seasons (such as software roll out)
What You’ll Do – Accountabilities
Essential Duties:
- Collaborate with implementation teams and functional analysts to design training programs that address strategic needs, define measurable learning outcomes, and incorporate feedback loops for continuous improvement.
- Design—and support other instructional designers to design—technical training materials such as user guides, asynchronous modules, and interactive workshops.
- Conduct live virtual and in-person sessions for employees, managers, and system administrators.
- Coordinate communication, registration, and attendance logistics in partnership with national and regional training partners.
- Evaluate training effectiveness through feedback, assessments, and performance metrics.
- Oversee all training efforts for Information team projects, continuously improving programs based on learner outcomes, project, and organizational goals.
Knowledge and Skills – Competencies
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Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.
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Manage Work and Teams: This team member ensures their direct reports have clear, measurable goals with defined benchmarks and success criteria. They actively monitor progress, intervening as needed to keep work on track, while balancing leadership responsibilities with their own individual contributions through effective scheduling.
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Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.
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Build a Culture of Trust: This team member proactively builds strong personal and professional relationships with individual stakeholders and regularly seeks feedback to improve their work experience. They create a supportive environment where others feel safe to take risks and learn from mistakes without fear of retribution.
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Communicate Deliberately: This team member communicates thoughtfully by anticipating potential misunderstandings and providing necessary context to ensure clarity. They leverage structured communication channels to address challenges, ask meaningful questions, and guide conversations toward solutions, while actively listening to the concerns of others.
Additional Skills:
- Skill in managing others directly and in motivating and influencing others at all levels of the organization who are outside your direct line of supervision.
- Skill in critical thinking and problem-solving
- Skill in organization, prioritization, follow through, and attention to detail.
- Skill in effective and interpersonal communication, both verbal and written, with ability to clearly explain and invest others in recruitment plans and goals.
- Skill in building strong relationships and mutually beneficial business partnerships across multiple teams through trust, empathy, and credibility.
- Ability to manage and monitor multiple projects at once, often under pressure with competing priorities and tight turnarounds while maintaining composure, ensuring quality, and achieving results.
- Ability to demonstrate sound judgment and excellent decision-making.
- Ability to manage adults to achieve results through influence rather than named managerial responsibility.
- Ability to achieve quantifiable results through commitment, personal responsibility, and accountability.
- Ability to provide, receive, and implement feedback that continually improves performance and results.
- Ability to use Microsoft applications including Word, Excel, PowerPoint, Planner, mail merge, Power Automate
Education & Experience:
- Bachelor’s degree required, equivalent experience accepted in lieu of degree.
- 5+ years’ experience managing cross-functional projects and teams in a large, mission-driven organization.
- 2–5 years of experience designing and delivering training programs.
- Proven track record of designing engaging training content for software applications.
- Experience with Workday and ServiceNow
- Experience using a Learning Management System
- Project management certification
Physical Requirements:
- Sedentary work that primarily involves sitting and standing.
- Light work that includes moving objects up to 20 pounds.
- Communicating with others to exchange information.
What We Offer:
Compensation & Benefits:
Salaries for people entering this role typically fall between $74,700 and $87,100, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.
Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.
* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.
Learn more about IDEA
At IDEA the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values
