Title: Training Director
About the role
- Lead the strategic design, implementation, and continuous improvement of all Training & Development programs.
- Ensure Virtual Assistants (VAs), team leaders, and support staff have the skills and service mindset to deliver world-class client support.
- Ideal candidate: visionary L&D leader with deep adult-learning expertise, performance coaching, and scalable digital learning for distributed/remote teams.
Responsibilities
Develop and execute a training roadmap aligned to company goals and client requirements.
Design onboarding, soft skills, communication, and client-specific technical training for new VAs.
Build leadership and upskilling programs for tenured VAs, supervisors, and managers.
Integrate competency-based frameworks to measure and improve performance across departments.
Lead and mentor Training Managers, Trainers, and Instructional Designers.
Partner with Operations, Quality, Recruitment, and Client Success to identify gaps and deliver solutions.
Oversee blended delivery (e-learning, live sessions, simulations, coaching, workshops).
Evaluate/adopt LMS and learning tools; use analytics to measure effectiveness.
Ensure consistency across remote and international teams.
Track impact with KPIs (e.g., AHT, QA scores, CSAT) and drive continuous improvement.
Maintain documentation; ensure compliance with standards and client SLAs.
Qualifications
Bachelor’s in Education, Psychology, Business, or related (Master’s preferred).
8+ years in Learning & Development; 3+ years in a senior leadership/Training Director role.
Proven experience scaling programs in BPO/outsourcing/VA environments.
Strong remote-workforce and virtual learning strategy expertise.
Excellent leadership, communication, and stakeholder management.
Proficiency with LMS and e-learning tools (e.g., Articulate, Rise, Canva, Captivate) and analytics platforms.
Key Competencies
Strategic thinking and business alignment
Coaching and leadership development
Data-driven decision making
Change management
Excellent written and verbal communication
Empathy and cultural awareness
How to apply
- Apply via Lever with your resume/CV and (optional) a brief note highlighting a training program you scaled and its measurable impact.
- Include links or samples (curricula, dashboards, sample training slides, training assets/ videos, or playbooks) if available.
