Design and enhance training programs for Vivid’s Customer Support team, equipping agents with the essential tools for exceptional customer experiences.
Deliver onboarding training for new Customer Support agents (product, tools, workflows, soft skills, compliance).
Run ongoing upskilling, refreshers, and targeted coaching based on operational needs.
Use a mix of live training, blended learning, and digital content.
Design and build training assets (presentations, playbooks, guides, knowledge base content, assessments).
Create simulations and role-plays to build practical skills.
Keep training materials up to date with feature, policy, and process changes.
Use QA insights, KPIs, and feedback to spot performance gaps and plan training interventions.
Measure learning outcomes and collaborate with CS, QA, Product, CRM, and Compliance to support rollouts and ensure readiness.
2–4+ years of experience in training, learning & development, or coaching within Customer Support (preferably in fintech, banking, or digital products).
Strong experience in facilitating training sessions for remote or hybrid teams.
Solid knowledge of customer service best practices, support operations, and contact-center workflows.
Experience creating training content, e-learning modules, and documentation.
Strong communication, presentation, and instructional design skills.
Ability to simplify complex topics and make training engaging.
Data-driven approach to assessing team needs and training impact.
Fluent written and spoken English; additional languages are a plus.
Vivid is an all-in-one digital platform that empowers individuals and small to medium enterprises to manage their finances effortlessly. By combining investment opportunities in global stocks, ETFs, and cryptocurrencies with innovative features like cashback rewards and personalized financial insights, Vivid offers a distinctive solution for users seeking financial growth and smarter management.
Please mention you found this job on AI Jobs. It helps us get more startups to hire on our site. Thanks and good luck!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Specialist Q&A's