Training Coordinator (Mortgage Marketing)

CMG Home Loans is hiring a Training Coordinator who will be responsible for supporting new and experienced Loan Officers with CMG’s suite of marketing platforms and tools.

As a Marketing Training Coordinator, you will play a crucial role in developing and delivering comprehensive training programs for new hires and ongoing education for existing employees. You will focus on equipping our sales teams with the necessary skills and knowledge to effectively leverage marketing platforms and tools to drive business growth.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Train and set up new-hire Loan Officers, ensuring they are successfully onboarded onto all required marketing platforms and understand best practices.
• Provide ongoing training for existing Loan Officers, offering refreshers, advanced guidance, and platform  support
• Create and maintain training materials, including manuals, videos, and eLearning modules.
• Conduct interactive training sessions to ensure understanding and engagement.
• Provide ongoing support and guidance to sales teams on marketing platforms and best practices.
• Manage and monitor the shared marketing inbox
• Monitor and evaluate training effectiveness, adjusting as needed to improve outcomes.
• Host platform trainings for new and existing LOs.
• Serve as a subject matter expert and resource for marketing-related inquiries and initiatives.
• Assist leadership team with special projects.

QUALIFICATIONS AND EXPERIENCE:

• Experience using digital marketing or CRM platforms is preferred but not required. Knowledge of mortgage marketing tools is a plus.
• Background in training, onboarding, or client service roles.
• Comfortable juggling multiple priorities in a fast-paced environment.
• Experience in customer service.
• Microsoft Office tools (Excel, Word, Power Point, Outlook)
• Strong problem-solving, and analytical skills
• Strong initiative and ability to work on own.
• Bachelor’s degree in Communications, Marketing, Business, etc. or equivalent experience

SUPERVISORY RESPONSIBILITIES:

Direct Reports: N/A

PHYSICAL and ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

CMG pays a competitive hourly rate which ranges from $26.50 - $31.25 per hour. Factors that affect the hourly rate include: Marketing experience, overall knowledge of mortgage industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage lenders, and education.