Training Associate

Company Overview:
Lavanda is a pioneering B2B software company offering a best-in-class SaaS platform designed for Multifamily and Student accommodation operators. Our software enables optimization of property portfolios for short to medium-term rentals, incorporating a range of management solutions. Backed by over £15m from leading VC investors, Lavanda is scaling its operations globally.

Job Overview:
We are seeking an enthusiastic and knowledgeable Customer Training Associate to develop and conduct training programs for our clients. This role is pivotal in empowering our customers by providing them with the tools and knowledge to maximise the benefits of our products, focusing particularly on the SaaS, real estate, or property management sectors.

Responsibilities:

• Design and develop educational materials and courses tailored for customers on how to effectively use our products and services.
• Deliver training sessions to customers both remotely and in-person, adapting to various learning styles and needs.
• Utilise digital tools such as Canva and Loom to create engaging and informative training content.
• Schedule and manage training sessions, ensuring a seamless and productive learning experience.
• Gather feedback from customers post-training to assess the effectiveness of the programs and identify areas for improvement.
• Update training materials regularly to reflect product updates and new features.
• Collaborate with the customer support and product teams to align training with customer needs and product enhancements.
• Maintain records of training activities and participant progress.
• Answer and analyse customer queries via the Intercom chat support as Level 1 Escalation to deeply understand our customer base, and translate those questions into future knowledge base articles.

Qualifications:

• Proven experience in customer education or training, particularly in software, real estate, or property management industries.
• Excellent verbal and written communication skills, with the ability to convey complex information understandably and to transfer technical description/content into customer-facing material.
• Deep understanding of SaaS platforms and/or comfortable learning new technologies quickly.
• Advanced video creation and editing skills (ideally platform walkthrough videos) and experience with digital training tools, such as Canva, Loom, ChatGPT and Google Slides.
• Strong organisational and time-management skills.
• Ability to engage and educate customers from diverse backgrounds.
• Strong English and native Spanish language proficiency is required.
• Cultural Fit: Organized, accountable, and professional with a capacity for autonomy and initiative.

Benefits:

• Competitive salary with potential for equity.
• Flexible working arrangements (full remote currently supported).
• Personal development budget for courses and training.
• Generous holiday allowance and a full break from Christmas to New Year.