Oversee the development and implementation of training and quality programs to enhance team performance within a rapidly growing healthcare organization.
Sprinter Health is an on-demand mobile health service that sends medical professionals to patients’ homes to perform blood draws, diagnostic and low acuity services, and wellness visits. We are building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We are rapidly expanding our operations as we scale partnerships and grow our internal Patient Engagement organization. We are looking for an experienced, systems-oriented leader to own training, onboarding, and quality assurance across the Patient Engagement team.
The Training & Quality Manager is responsible for building scalable training and quality programs that improve consistency, reduce performance variation, and ensure teams are prepared to meet operational and partner expectations. With ownership of training and quality outcomes and a team of specialists to execute alongside them, this role is an opportunity to build something lasting at the center of Sprinter Health’s growth.
Own end-to-end onboarding, ongoing training, and quality assurance for the Patient Engagement team
Manage and develop the training and quality team
Define, implement, and enforce quality frameworks, audits, and performance expectations
Review performance data and quality results to identify gaps and drive continuous improvement
Reduce performance variability by addressing systemic training and quality gaps
Lead coaching, remediation, and upskilling efforts based on performance outcomes
Identify team-wide opportunities for improvement and translate them into training initiatives
Ensure compliance with clinical, operational, and company standards
Maintain and evolve SOPs, playbooks, and training documentation
Serve as a subject matter expert in tooling, ensuring training and quality programs reflect how tools are used to drive effective, efficient performance
Ensure training programs support efficient ramp, sustained performance, and long-term team effectiveness
Proven 4+ years experience leading training, quality, or performance programs in a scaled operations or customer-facing environment
Strong people leadership and coaching skills
Ability to analyze performance data and translate insights into action
Experience building or scaling training and quality programs, not just maintaining them
Strong judgment and prioritization skills in fast-moving environments
Excellent communication and organizational skills
Comfort operating in high-growth, high-change organizations
Healthcare, patient engagement, or call center experience preferred
You will thrive at Sprinter Health if:
Flexibility, humility, and a sense of humor are your key personality traits
You are a strong and personable communicator
You excel at last minute problem solving and out of the box thinking
You are highly organized and love to follow a process
You have experience working in an on-demand service or healthcare environment
You thrive in a fast paced, high pressure environment
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