Training and Development Manager

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.   Find out more at: www.gouspack.com    At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!    USPack’s Benefits for Full Time positions include:  • 401(K)  • Health Insurance  • Disability/Life Insurance  • Paid Time Off (PTO)  • Paid Holidays  USPack’s Benefits for Part Time positions include:  • 401(K)  • Paid Sick Time  The Training and Development Manager is responsible for standardizing and delivering effective, scalable training programs that improve service quality, reduce operational errors, and decrease employee turnover across the organization. This role addresses current gaps in training consistency and execution by implementing targeted, high-impact learning solutions that align with operational realities, customer expectations, and strategic business objectives. The position plays a critical role in enhancing workforce capability, strengthening employee engagement, and supporting sustainable business growth. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual tasks shall include but not be limited to the following: Essential Duties and Responsibilities:

Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions.

Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements.

Develop and deliver practical, time-efficient training programs that can be consistently executed within fast-paced logistics and operational environments.

Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention.

Partner closely with Operations, Human Resources, and Compliance leaders to ensure training initiatives directly support service quality, safety, and regulatory standards.

Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn.

Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors.

Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships to ensure efficient and scalable program delivery.

Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts, as applicable.

Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals.

Engage and support initiatives which require update to or development of instruction or training, supporting the initiatives as needed to accomplish successful implementation.

Perform other duties as assigned. 

Qualifications - Knowledge, Skills, and Abilities:

Strong knowledge of adult learning principles, instructional design, and performance improvement methodologies.

Demonstrated ability to standardize training programs across multiple locations, functions, or operational environments.

Solid understanding of logistics, supply chain, warehouse, and transportation operations and their associated training requirements.

Ability to design training that balances effectiveness with productivity and operational time constraints.

Proficiency in Learning Management Systems (LMS) and digital learning tools.

Strong analytical skills with the ability to interpret data, identify trends, and measure training impact on service quality and retention.

Excellent communication, facilitation, and presentation skills across diverse employee populations.

Proven ability to collaborate with cross-functional leaders and influence change in complex, fast-paced organizations.

Strong project management, organizational, and prioritization skills.  

Position requires up to 25% travel, with a flexible schedule as needed to meet business and project objectives.

Ability to work additional hours as needed. 

Qualifications - Experience, Education, Certificates, and Licenses:

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Education, or a related field preferred, or equivalent professional experience in designing, delivering, or managing training programs and practical application.

3+ years of progressive training and development experience in logistics, supply chain, manufacturing, or a similar operational environment preferred.

Demonstrated experience designing and implementing standardized training programs aimed at improving service consistency, employee retention, or customer experience.

Professional certifications such as CPTD, ATD, SHRM-CP/SCP, or equivalent credentials preferred.

Experience with Lean Six Sigma, or continuous improvement methodologies is a plus.