Training Admin Specialist

Open to AWL Internal Candidates ONLY

About the Role

The PSaaS Admin Support role helps keep training classes running smoothly from start to finish. You’ll work closely with the Instructional & Development trainers to support day-to-day training operations, including class setup, attendance tracking, system access, documentation, and overall trainee support throughout the training process.

Day-to-day responsibilities include setting up and managing virtual training sessions in Microsoft Teams, tracking attendance and participation, helping coordinate system and carrier logins, supporting laptop deployment, organizing training materials and recordings, running knowledge checks, and assisting with simulations and QA as needed. This role also helps bridge communication between the Training team and other departments and supports accurate timekeeping in Paycom.

This role is a great fit for someone who is organized, dependable, tech-savvy, and comfortable juggling multiple tasks in a fast-paced training environment, with strong communication skills and a willingness to support the team wherever needed.

What You’ll Do

PSaaS Admin Support:

• Training Class preparation (MS Teams meeting set up, welcome emails, tracking of trainees)
• Post sign-in link and manage for completion / tracking down trainees who have not signed in
• Assigning login in info for carrier appointments
• Managing attendance – in Teams
• Documentation (Agenda, warnings, etc.)
• Support to the Instructional & Development trainer in Teams as needed (Trainee support and management, tech issues, answering questions, etc)
• Laptop Deployment
• Conducting Simulations / Storage of documented simulations
• Prepare communication (liaising b/t training and all necessary depts)
• Manage hours in R2/Paycom (entry of and updating)
• Management and filing of all recorded training materials
• Execution and management of Kahoot’s quiz (knowledge checks)
• Capture trainee questions to continually add to FAQ doc and or Bloomfire
• Conducting Sales process reviews and QA’s as needed to support trainers (based on volume)
• Any miscellaneous tasks assigned by trainers as needed

Admin Skill Set expectations:

• Well-organized
• Courteous
• Reliable
• Strong work ethic
• Productivity
• Professionalism
• Problem-solving and critical thinking skills
• Good technical, interpersonal, and communication skills (must be strong intermediate to advanced computer skills)
• Superior people management skills
• Discretion
• Multitasking ability
• Teamwork and collaboration skills

Why Join PSaaS Training & Development

• Opportunity to support new agent success and contribute to business growth

• Highly collaborative training and development environment

• Ability to make meaningful impact through organization, structure, and process excellence

• Fast-paced, people-centric culture promoting learning and professional development