Trade Specialist II

Responsibilities 

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs 

• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate 

• Develop and coordinate client and internal initiatives and special projects  

• Serves as a technical and subject matter expert resource for the department and leadership 

• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary 

• Proactively resolve significant and complex vendor and client issues; drive all issues towards resolution.  

• Provide support to other trade team members as required 

• Foster a positive work environment and collaborate effectively with all stakeholders 

• Ensure confidentiality of internal and external data 

• Perform ad-hoc projects and other duties as assigned 

• Maintain CPD and awareness of trade / industry developments 

• Seek opportunities for continuous process improvement 

Professional Skills  

• Proficient Customer Service Skills  

• Proficient Verbal Communication Skills 

• Proficient Written Communication Skills 

• Proficient Teamwork Skills 

• Proficient Relationship Skills 

• Proficient Negotiation Skills 

• Advanced Problem-Solving Skills 

• Proficient Prioritization Skills 

Role Specific Skills 

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred 

• SME in a specific relevant trade 

Qualifications  

    Minimum Qualifications  

• Relevant trade qualification 

• 4+ years of experience in relevant field or internal promotion from within SMS 

• Experience working in an FM, retail, buildings environment 

• Demonstrable experience of solving highly complex trade related technical issues 

    Other Relevant Qualifications 

• Bachelor’s Degree preferred