You will:

Build a long-term relationship with every Wedding trade professional you are assigned to, in order to help increase the number of their customers who could use Minted for their upcoming events

Serve as a dedicated customer advocate and brand ambassador, influencing the Wedding trade professional and their customer’s perception of Minted

Host consultations with wedding planners and customers over video chat. For Wedding professionals, these consultations may include an introductory overview for the planner to become familiar with everything Minted has to offer. For clients of planners, this will include helping them to find and personalize their designs and wedding websites.

Handle all email communication with the Wedding professionals and their customers, including proactive outreach, as needed, to introduce them to new products and services that Minted is offering, as well as sharing upcoming promotions

Document customer interactions thoroughly and accurately in our CRM, while following departmental policies

Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience

Utilize data to proactively track orders on behalf of the planners and their clients

Identify opportunities for improving the customer experience and share those with leadership

Maintain detailed notes on every interaction with the Wedding trade professional and their customers

You are:

Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment

A proactive problem solver who can anticipate customers’ needs in advance and who can quickly solve any issues

Organized, paying close attention to detail, in order to accommodate all clients

Able to take direction and quickly learn new procedures, processes, and products

Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals

Technologically adept; familiarity and experience with eCommerce a plus

Able to reliably meet a required flexible/variable hour work schedule, including weekends, based on business needs, and adhere to the company attendance policy

You have:

Strong relationship-building skills and a love for supporting the customer

Design orientation and a love of weddings and wedding planning

A calm, professional working environment

Excellent written and verbal communication skills

High attention to detail, are organized, and able to follow through

Experience with Salesforce or other CRM software is a plus

The ability to appropriately represent the Minted brand on screen with customers

A Bachelor’s degree or equivalent work experience

2+ years of experience working with customers (preferably at a premium brand)

Compensation:

The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $22.23/hr - $29.18/hr

Geo 3: All other U.S. metro locations - $20.40/hr - $26.78/hr

Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.

*CONTRACT END DATE - 12/31/2026*

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and security. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment Decisions:

We use AI-powered tools, including Brainner AI, to support our hiring and employment processes. These tools help assess job-related qualifications and improve efficiency, but all decisions involve human review.

About Minted:

Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.

We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.

Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.

We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.

How Our Process Works:

Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Trade Concierge

TLDR