Total Rewards Manager

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Role Overview

The Total Rewards Manager is a strategic leader on our People team, responsible for the design, development, and management of our global compensation and benefits programs. This role is pivotal in ensuring that our total rewards strategy aligns with our business objectives, drives a high-performance culture, and positions impact.com as a premier employer. You will lead the charge in creating programs that are competitive, equitable, scalable, and valued by our employees. The ideal candidate is a seasoned professional who can blend deep analytical expertise with a strategic vision, capable of mentoring a team and partnering with senior leadership to shape the future of rewards at impact.com.

What You'll Do

Compensation Strategy & Operations:

• Lead the strategic design and ongoing administration of our global compensation framework, including salary structures and bonus plans, ensuring they are competitive and drive desired business outcomes.
• Own and manage the end-to-end global compensation planning cycles, including developing project plans, creating budgets, providing robust analytics and recommendations to leadership, and ensuring flawless execution.
• Evolve and maintain our global job architecture and evaluation methodology to ensure internal equity, support career progression, and align with our organizational structure.
• Partner with People Leadership and Finance to model the financial impact of compensation programs and provide strategic insights for budget planning and long-range forecasting.
• Serve as the company’s subject matter expert on all compensation matters, providing consultative guidance to HR business partners and business leaders on complex offer scenarios, promotions, and organizational design.
• Oversee the company's participation in compensation surveys and analyze market data to ensure our programs remain competitive and responsive to market trends.

Benefits Strategy & Management:

• Direct the strategy, design, and administration of all U.S. and global employee benefits programs, including health, welfare, retirement (401k), and wellness initiatives, to ensure they meet the needs of our diverse workforce.
• Manage relationships with benefits brokers, vendors, and administrators, driving for the highest level of service, negotiating contracts, and ensuring optimal plan performance.
• Lead the annual benefits renewal and open enrollment process, from strategic plan design and cost analysis to developing employee-centric communication campaigns.
• Provide expert oversight of leave-of-absence, disability, and workers' compensation programs, ensuring compliance and a supportive experience for our employees.
• Ensure all reward programs are compliant with global regulations (e.g., ERISA, COBRA, HIPAA, pay equity laws), leading efforts in non-discrimination testing, audits, and required filings.
• Serve as a strategic advisor and escalation point for complex employee benefits issues, ensuring timely and empathetic resolution.

Leadership & Mentorship:

• Provide mentorship, guidance, and career development to the Total Rewards team, fostering an environment of continuous learning and high performance.
• Create and present materials on compensation and benefits strategy for the executive team and Board of Directors as needed.

What You Bring

Required Qualifications:

• Bachelor’s degree in Human Resources, Finance, Business Administration, or a related field or equivalent experience.
• 8+ years of progressive experience in Total Rewards, with a demonstrated focus on both compensation and benefits.
• Proven experience leading annual compensation cycles (merit, bonus, equity) and benefits renewal/open enrollment processes.
• Strong leadership capabilities, with experience in formally or informally mentoring junior team members and influencing senior stakeholders.
• Expert-level analytical and problem-solving skills, with the ability to translate complex data into actionable insights and strategic recommendations.
• Deep knowledge of compensation principles, market-pricing methodologies, benefits design, and relevant regulations.
• Exceptional business acumen and the ability to build strong partnerships with People colleagues, Finance, and business leaders.
• Outstanding communication and presentation skills, with the ability to articulate a clear and compelling vision for total rewards.

Preferred Qualifications:

• Direct people management experience is highly preferred.
• Certified Compensation Professional (CCP) and/or Certified Employee Benefit Specialist (CEBS) designation.
• Experience in a fast-growing, global technology or SaaS company.
• Extensive hands-on experience with a modern People Technology platform (Workday is strongly preferred) for compensation and benefits administration.
• Experience with both public and private company equity programs.
• Proven track record of managing vendor relationships, including contract negotiation and performance management.

Salary Range: $130,000 - $140,000 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. 

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus