Total Rewards & HR Operations Specialist

OVERVIEW
The Total Rewards & HR Operations Specialist is responsible for the day-to-day operations and
administration of Spring Venture Group's employee total rewards and HR operations programs.
The Total Rewards & HR Operations Specialist also provides exceptional internal employee
service, provides support in the delivery of benefits, and collaborates with HR leadership and
third-party vendors to implement and improve employee benefit plans and programs.

REPORTS TO
The Total Rewards & HR Operations Specialist reports to the Director, Total Rewards & HR
Operations in the People department.

ESSENTIAL DUTIES

• The essential duties for this role include, but are not limited to:
• First point of contact for employees, benefits vendors and broker for total rewards related questions or requests.
• Maintain, implement, and improve administrative procedures for assigned benefits processes. Coordinate daily benefits processing (enrollments, terminations, changes, distributions, compliance testing, etc.).
• Managing New Hire Benefits Orientations.
• Manage the Employee Assistance Program (EAP) and partnership with vendor.
• Compile and input employee benefit data in management systems, ensuring compliance to government reporting regulations.
• Assist in annual audits. Prepare, collect and organize data for actuarial assessments.
• Assist with open enrollment process, including, but not limited to, testing and data feeds to vendors, communications, and assisting employees with enrollment.
• Serve as a liaison for Worker's Compensation related claims.
• Manage the HSA, FSA programs and partnerships with vendors. Conduct the non-discrimination testing, and any necessary auditing.
• Work directly with insurance brokers and benefits vendors on system integrations,
• employee benefit assignments, claims processing (including COBRA administration), and
• billing to ensure accuracy.
• Assist in completing annual benefit program audits by preparing, collecting, and organizing
• required data for actuarial assessments.
• Assist with Jira tickets by reviewing and responding to basic tickets from employees regarding benefits or system issues; help to review ticket issues to determine themes and ways to assist with those types of problems that are recurring.
• Help with completion of various forms and paperwork such as ID cards, and 401(k) systems.
• Communicate with employees who have life event changes such as Employees/dependents turning 26, adding a child, and reviewing workday requests.
• Monthly file loads and audit/reconciling of participant in several benefits for system accuracy and timely bill payments with correct headcount such as Teledoc, Legal program, parking, wellness credit, tobacco credit, Identity theft, etc.
• Manage the administration of 401(k) audits of eligibility and processing of enrollments.
• Maintain, implement, and provide recommendations to improve administrative procedures for assigned benefits.
• Assist with Wellness Program strategy and execution.
• Document processes such a job aids, billing processes, how to develop basic reports in workday, along with other processes and procedures for the Total Rewards team.
• Performs other duties and responsibilities as assigned.

HR Operations

• Manage resolution of Jira Facilities (service) tickets
• Assist with Jira IT (service) tickets to troubleshoot minor IT related issues
• Assist with Maintaining office policies
• Partner with Compliance to facilitate and support HIPPA compliance and to perform desk audits.
• Facilitate employee onboarding and orientation
• Assist with Managing parking assignments for employees
• Assist with Maintaining seating assignments for all employees
• Assist with Maintaining employee and office Safety Program
• Assist if/when HR Operations Coordinator is out of office
• Other administrative tasks as requested

Education: 

• Bachelor’s Degree and a minimum of 5 years related benefits or employee benefits

Skills/Specialties:

• Experience with HRIS and benefits databases.
• Demonstrated ability to manage multiple projects while working to meet deadlines and provide exceptional internal service in a fast-paced environment.
• Strong analytical skills and a thorough knowledge of plan designs.
• Knowledge of benefits plan designs and pertinent federal and state regulations, filing and compliance requirements.
• Knowledge of labor and employment laws such as FMLA and ADA.
• Excellent organizationalskills and attention to detail.

BEHAVIORS

The SVG behaviors are listed below:

• Be Aware (Emotional Intelligence)
• Be Open & Honest (Communication)
• Be a Team Player (Teamwork and Collaboration)
• Be Accomplished (Drive for Results)
• Be the Example (Develop Self & Empower People)
• Be Forward Thinking (Strategic Thinking)
• Be a Problem Solver (Continuous Improvement)

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan
• Generous paid time off (PTO) program starting off at 15 days your first year
• 15 paid Holidays (includes holiday break between Christmas and New Years)
• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
• Annual Volunteer Time Off (VTO) and a donation matching program
• Employee Assistance Program (EAP) - health and well-being on and off the job
• Rewards and Recognition
• Diverse, inclusive and welcoming culture
• Training program and ongoing support throughout your Venture Spring Venture Group career  

Security Responsibilities:

• Operating in alignment with policies and standards
• Reporting Security Incidents Completing assigned training
• Protecting assigned organizational assets

Spring Venture Group is an Equal Opportunity Employer