This role offers aspiring Engineers a unique opportunity to interface with a world-class Engineering team and gain valuable knowledge in both back-end and front-end technologies.
At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.
More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients.
Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech.
At SimplePractice, we think big, we take simplicity seriously, we come as we are, we act with humility, and we are built on trust. We are committed to fostering a culture of high performance and strong accountability and seek out the personalities and talents that have the potential to make us a stronger community of builders and problem solvers.
Our team is looking for a Tools and Support Engineer who is solution-focused, flexible, and highly communicative. This role is a blend of support specialist and technical resource who will act as the technical liaison between our Engineering, Technical Product Specialist, and Customer Success teams.
This role is an incredible opportunity for an aspiring Engineer looking to gain exposure to a world-class Engineering team. You’ll be interfacing with our Engineering team on a daily basis while picking up valuable knowledge about back-end and front-end technologies. For the right candidate this role could grow into a Software Engineering role on our team.
Lead technical deep dives into sophisticated production issues, analyzing logs, metrics, and system behavior to identify root causes and solutions that improve system reliability
Contribute to technical documentation for both internal and/or external use
Build and support internal tools that assist in day-to-day operations of our internal stakeholders
Lead and coordinate cross-functional incident response efforts through resolution, including participation in rotating on-call duties
MySQL
Notion
Zendesk
Slack
Linear
SQL (multiple formats)
HTML/CSS
JS
Ruby/Rails
Git
1-2 years experience in a technical customer support role, some software development experience preferred but not required
Request management and strong problem-solving skills required, applicable to large and complex system scenarios
Strong communication and collaboration skills, along with the ability to give and receive constructive feedback
Experience with interpreted languages (such as Ruby, Python, Javascript) and MySQL (or similar relational databases) preferred
Excellent documentation and technical writing skills
Basic understanding or willingness to learn technical concepts and development process
Ability to work independently and manage multiple priorities in a fast-paced environment
$84,000 - $105,000 annually
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission and equity. Some roles may also be eligible for overtime pay.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
We offer a competitive benefits program including:
Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.
For more information about our privacy practices, please contact us at [email protected].
SimplePractice builds software that empowers health and wellness clinicians to manage their private practices efficiently. We serve over 250,000 providers, offering comprehensive tools that simplify practice management and improve access to quality care. Our platform stands out for its user-friendly design and powerful capabilities, helping clinicians thrive in today's competitive landscape.
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