Startup Jobs
Post a Job
PayJoy

Tools & Metrics Manager

Mexico City, Mexico
full-time Hybrid

TLDR

This role builds and manages tools and systems critical for Sales, FinOps, and Merchant Ops, ensuring high-quality data and operational excellence.

About PayJoy PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role Responsibilities

  • Configure, maintain, and improve BizOps tooling including CRM systems, automation platforms, compensation tools, and reporting frameworks

  • Implement and maintain workflow automations such as lead routing, approvals, task creation, scoring logic, and status transitions

  • Support integrations and data flows between systems using APIs, webhooks, and automation builders

  • Monitor data quality and system behavior, investigate discrepancies, and help identify root causes and permanent fixes

  • Build and maintain operational reports and dashboards used by SalesOps, FinOps, and country leadership

  • Execute tooling requests prioritized by the Tools & Metrics Senior Manager and provide clear status updates

  • Maintain clear documentation of workflows, system logic, and configuration changes to ensure auditability and continuity

    • Requirements

  • Two to four years of experience in Business Operations, Sales Operations, Revenue Operations, Systems, or Analytics roles

  • Strong technical fluency with CRM systems, automation tools, and structured data

  • Hands-on experience with integrations, APIs, webhooks, or automation builders

  • Proven ability to translate clear requirements into system configurations and workflows

  • High attention to detail, strong execution discipline, and comfort operating in complex systems

    • Benefits

  • Local benefits depending on the country of hire

  • Company-funded health insurance for employee and immediate family

  • Company-funded employee life and disability insurance

  • Paid vacation days, unlimited sick leave

  • $2,000 USD annual Co-working Travel perk

  • $2,000 USD annual Professional Development perk

  • Phone finance, headphone benefit, home office equipment allowance and wellness perks

  • Catered lunches

    • PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


    Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

    Benefits

    Free Meals & Snacks

    Catered lunches

    Health Insurance

    Company-funded health insurance for employee and immediate family

    Home office and wellness perks

    Phone finance, headphone benefit, home office equipment allowance and wellness perks

     PayJoy

    PayJoy is a credit provider focused on empowering under-served customers in emerging markets to achieve financial stability. Our patented secured credit technology opens the door for these individuals to access credit systems through innovative point-of-sale financing and credit cards. By leveraging machine learning and data science, we help our customers thrive as micro-entrepreneurs and navigate economic challenges effectively.

    Website LinkedIn
    View all jobs
    Ace your job interview

    Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

    Manager Q&A's
    Report this job
    Apply for this job