Company Overview:
Lean Tech is a rapidly expanding organization situated in LATAM. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
Currently, we are seeking a Mid TMS & IT Operational Support Analyst (3GTMS) to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
Position Title: Mid TMS & IT Operational Support Analyst (3GTMS)
Location: Remote - LATAM
What you will be doing:
You will be a core member of Lean Tech’s operations-embedded IT team, responsible for keeping day-to-day logistics operations running smoothly through hands-on ownership of the Transportation Management System (3GTMS).
Act as a power user and subject-matter expert in 3GTMS, supporting live logistics operations
Troubleshoot and resolve operational issues impacting orders, tenders, shipments, invoicing, and payments
Support internal operations users, vendors, and carriers who actively use the TMS
Configure and maintain carrier contracts, pricing logic, zip code rules, mileage-based rates, and related setups
Investigate and resolve issues such as order creation errors, tender failures, rate discrepancies, and tracking problems
Manage incoming work through Jira, participating in ticket queues and sprint planning
Follow existing SOPs and contribute to improving documentation and operational processes over time
Collaborate closely with operations and integration teams to ensure system behavior aligns with real-world workflows
Requirements & Qualifications
To excel in this role, you should possess:
Hands-on experience with 3GTMS (Open to candidates with experience in the other major TMS Platforms: MercuryGate, Oracle TMS, SAP TM, or Blue Yonder, with the ability to ramp quickly into 3GTMS)
Experience supporting a TMS or similarly complex operations-critical platform
Strong troubleshooting skills in live production environments
Experience working directly with operational teams and business users
Ability to prioritize issues based on operational impact and urgency
Experience working with ticketing systems such as Jira or similar tools
Nice to Have
Experience in logistics, transportation, or supply chain environments
Familiarity with carrier billing, freight rates, or contract configuration
Experience contributing to or improving SOPs and process documentation
Experience or interest in Python, Power Automate, or similar scripting/automation tools, used to build small tools or automations that reduce manual work and improve operational efficiency
Curiosity and initiative to work on “cool projects” or internal improvements during lower-volume periods
Soft Skills
Strong problem-solving mindset.
Sense of urgency in handling tasks and meeting deadlines.
Self-sufficient and able to work independently.
Reliable and dependable team member.
Passionate about data and data-driven decision-making.
Identifies and seeks out automation opportunities within existing processes.
Why you will love Lean Tech:
Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
