Title Specialist I

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We are looking to hire a detail-oriented, customer-focused Title Specialist to join our team. In this role, you’ll support all aspects of title management, from researching and resolving title issues to ensuring perfected title status and responding to customer inquiries. You’ll work closely with the title management team to complete reports, execute title-related tasks, and provide exceptional support to both internal and external customers. This position plays a key role in keeping our title operations running smoothly and efficiently.

Responsibilities:  

• Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
• Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
• Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
• Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner. 
• Administer title processes and lien perfection follow-up as needed.
• Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
• Maintain superior relationships with our dealership partners, suppliers, and customers.
• Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.

Requirements:

• High school diploma or equivalent followed by 2+ years of experience in vehicle title management 
• 2+ years of experience in preferably in auto finance or installment loan, specifically with focus in title management
• Ability to work independently and as a team member while using critical thinking and sound judgment in decision making 
• Experience with customer correspondence with exceptional accuracy and attention to detail
• Proficient verbal and written communication skills  
• Working knowledge of MS Word and Excel
• Strong ability to multitask
• Excellent customer service skills; experience working directly with dealerships is a plus
• Experience with Dealertrack and/or F&I Express is a plus

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefits

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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