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Tier 2 Support Specialist

Reston , United States
full-time

AI overview

Provide hardware and software support for Windows systems, ensuring optimal functionality and user satisfaction while logging service requests and addressing permissions issues.

Tier 2 Support Specialist

 

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate. This is a full-time onsite position based in the Reston, VA area.

Roles and Responsibilities

  • Provide hardware and software support for Windows desktops and laptops
  • Configure, test and install printers, scanners, network copier/printers
  • Use computer images to install and configure laptops and PCs
  • Ensure latest approved BIOS and patches are applied to PCs and laptops
  • Support users with file shares and permissions issues
  • Track, log and report each service request
  • Additional duties as assigned

Requirements

Skills & Experience

  • 2+ years of Windows Support experience
  • 6 months experience with a vocational technical school certificate (CompTIA A+ Apple support) is preferred
  • Excellent problem-solving skills
  • Strong knowledge of Windows operating systems
  • Working knowledge of Microsoft Office Suite
  • Excellent documentation, collaborative and communication skills, both written and verbal

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include

  • Generous Paid Time Off (PTO) and all Federal Holidays off
  • Comprehensive Health Coverage
  • Retirement Savings Plan
  • Pre-Tax Benefit Programs
  • Wellness and Work-Life Support
  • Professional Development
  • Performance and Referral Bonuses
  • Life and Disability Insurance

Perks & Benefits Extracted with AI

  • Health Insurance: Comprehensive Health Coverage
  • Learning Budget: Professional Development
  • Other Benefit: Life and Disability Insurance
  • Paid Time Off: Generous Paid Time Off (PTO) and all Federal Holidays off
Job Details

Astor & Sanders Corporation (Astor) is a woman-owned, small disadvantaged business, headquartered in McLean, VA. Since its founding in 2000, Astor has been a company focused on providing quality in all organizational areas. We provide the best people, industry-recognized processes, and leading-edge tools to support the entire spectrum of information technology needs. Our staff understand the important role government plays in ensuring the ongoing safety, well-being, and social and scientific advancement of the people of the United States. We apply our commitment to quality by providing IT services and solutions that allow federal agencies the freedom to provide services to constituents and succeed across their enterprise.

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