Tier 2 Desktop Support

Resource Management Concepts, Inc. (RMC) offers top-notch professional services to both government and commercial sectors. Our goal is to provide outstanding management and technology solutions that aid in the safeguarding and preservation of the citizens and environment of the United States.

RMC is seeking to hire a Tier 2 Desktop Support Technician (0800-1600 day shift) 100% onsite in Crane, Indiana.

The chosen candidate will be tasked with:

• Building and maintaining a professional rapport with all customers and clients in a fast-paced call center setting.
• Delivering technical support by addressing and resolving end-user issues.
• Detecting, investigating, and resolving technical challenges at both the Tier 1 and Tier 2 levels.
• Creating and documenting internal procedures.
• Assisting in the onboarding process for new users.
• Supporting the upkeep of multiple classrooms, including rearranging furniture.
• Exemplifying effective verbal and written communication skills.
• Demonstrating the ability to work autonomously as well as collaboratively in researching data and developing analytical techniques and methodologies.

Requirements

• One (1) year of Systems Administration and/or IT Help Desk Experience.
• Proven ability to efficiently utilize Help Desk tracking and ticketing systems; monitoring technical issues through ServiceNow and other ticketing platforms; preserving historical records and associated documentation to guarantee prompt resolution.
• Proficient in detecting and resolving data communication problems using specialized tools, testing equipment, and software utilities.
• Familiarity with the setup and configuration of new workstations, along with peripheral devices and software.
• Must be capable of lifting items weighing up to 50 pounds.

Certification Requirements:

• A DoD 8570 IAT Level 2 Certification (Security + CE) is mandatory.
• Security Clearance Requirements: An active DoD Secret clearance is mandatory to begin employment. Candidates who are selected may undergo a security investigation and must fulfill the eligibility criteria for access to classified information.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $60,000 to $70,000 (annually).