Tier 1 Technical Engineer - Net
Staff4Me is looking for a dedicated and detail-oriented Tier 1 Technical Engineer specializing in networking to join our team. In this role, you will be responsible for providing first-level technical support to our clients, focusing on networking issues and solutions. You will utilize your technical skills to troubleshoot and resolve client inquiries effectively.
Responsibilities
- Respond to customer inquiries regarding networking issues, configurations, and general troubleshooting.
- Monitor, diagnose, and resolve network connectivity problems for our clients.
- Document all interactions with customers in our ticketing system and provide timely updates.
- Assist in setting up and configuring networking equipment as needed.
- Work closely with Tier 2 support teams to escalate unresolved issues and provide detailed case documentation.
- Maintain up-to-date knowledge of networking protocols, configurations, and best practices.
- Provide training and support for clients regarding networking tools and resources.
- Participate in regular team meetings to discuss issues, share knowledge, and provide feedback to improve support operations.
Requirements
- Proven experience in a technical support role, ideally focused on networking.
- A degree in Computer Science, Information Technology, or a related field is preferred.
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong verbal and written communication skills, with a focus on customer service.
- Familiarity with common networking tools (e.g., Wireshark, Cisco Packet Tracer) is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Free one meal a day
- Emergency Loan and Other Financial Assistance Program
- Free 24-hour snacks and beverages
- Health Insurance
- Health Subsidy
- Interest-Based Clubs
- Retirement Plan/ Life Insurance
- Savings Plan
- Team Socialization Allowance
- Perfect Attendance Bonus
- Quarterly Perfect Attendance Bonus
- Year-End Performance Bonus Plan(Company discretion)
- And much more
