Job Title: Territory Account Manager – Albania & Kosovo
Department: Institutional (Hospitality, Healthcare, Laundry)
Company: Solenis & Diversey
Location: Albania & Kosovo
About the Role
Solenis and Diversey are seeking a driven and dynamic Territory Account Manager to lead and grow our Institutional business across Albania and Kosovo. This role focuses on delivering chemical solutions and service programs to clients in the hospitality, hotel, restaurant, healthcare, and laundry sectors.
The successful candidate will be responsible for managing an established portfolio of accounts, servicing more than 100 key contacts across both territories, and driving market expansion while maintaining long-term customer relationships.
Requirements
Key Responsibilities
- Manage and grow a territory portfolio of institutional clients across Albania and Kosovo.
- Develop strong relationships with over 100 key contacts within hotels, restaurants, healthcare facilities, and commercial laundries.
- Identify new business opportunities to expand market presence and achieve sales growth targets.
- Provide product knowledge, technical support, and service solutions tailored to each customer’s operational needs.
- Analyze customer performance metrics and propose value-driven chemical and hygiene solutions.
- Conduct regular site visits, audits, product demonstrations, and training sessions.
- Collaborate with internal teams in sales support, technical services, and supply chain to ensure exceptional customer experience.
- Prepare and deliver accurate sales forecasts, reports, and territory performance updates.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
Qualifications & Experience
- 2–5 years of sales or account management experience, ideally within institutional cleaning, chemical solutions, hospitality services, or related industries.
- Strong understanding of the hospitality, HORECA, or healthcare sector.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently, plan territory coverage, and manage a diverse client base.
- Valid driving license and willingness to travel extensively across Albania and Kosovo.
- Fluency in Albanian; English required. Additional regional languages are a plus.
Benefits
What We Offer
- Competitive fixed monthly salary.
- Performance-based bonus structure.
- Professional training and continuous development opportunities.
- Opportunity to represent globally recognized brands in a high-growth region.
- Supportive, collaborative team environment with strong technical and commercial resources.
