Tennis Reception Agent - Tennis Shop Agent, Costa Navarino (2026)

AI overview

Support the Tennis Center's operations team by providing exceptional customer service and facilitating bookings, while promoting an atmosphere of excellence and professionalism.

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino at Navarino Waterfront and Mandarin Oriental at Navarino Bay.

In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens, including the re-launch of the former Athens Hilton.

Navarino Dunes Costa Navarino facilities include 766-bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

We are seeking for a Tennis Reception Agent / Tennis -Shop Agent who will be Support the Operations team in ensuring that Tennis Center is showcased as a worldwide center for excellence, innovation, and talent, offering the very best customer services. This high-profile customer facing role will have contact with coaches, members, and guests of all levels on a daily basis and will be delivering excellence in customer service.

Duties and responsibilities:

To provide administrative support to operations and other departments as required, multi-tasking requests simultaneously and ensuring a flexible and positive approach to all eventualities.
To assist in managing facility bookings from guests in accordance with Tennis Center procedures, to include all financial transactions related to accommodation, court fees and the shop.
To provide outstanding and professional customer service to tennis guests, responding quickly with true personal responsibility.
To carry out all duties in accordance with the Tennis Center Opening and Closing procedures.
To ensure all deliveries are recorded and distributed accurately following to procedures. To ensure colleagues are kept up to date with bookings, as per Tennis Center SOP’s.
To provide accurate information and advice about facilities, services, and programs.
To meet and greet visitors and offer refreshments in a professional and timely manner.
To inform and advise colleagues promptly of their arriving visitors and guests.
To build, manage and maintain strong inter-departmental relationships and communication within Costa Navarino and work in partnership with other team members.
To be an ambassador for the vision of the Tennis Center both internally and externally by communicating and promoting the vision and direction of Costa Navarino with passion.
To make suggestions to improve the working situation within Costa Navarino as a whole.
To cooperate with measures introduced to ensure there is Equality of Opportunity.
To assist other members of the operations team in tasks as required.
Promotion and marketing of all coaches and our tennis services.
Ability to restring, re-grip and repair rackets (will be considered a plus)

Requirements

Professional IT, Microsoft office and Internet skills.
Excellent interpersonal and communication skills, written and verbal.
Ability to effectively communicate with guests of all ages, management, and other staff.
Ability to work well within a team and maintain effective working relationships.
Ability to work on own initiative and follow verbal and written instructions.
Working to deadlines and juggling different priorities.
English and Greek language skills – fluent level compulsory and any other language (will be considered a plus)

Benefits

What We Offer:

Competitive Compensation Package
Private Medical Plan
Accommodation in the vicinity of Costa Navarino (for non-Messinian associates)
Meals Provided On-site

Personal & Professional Growth:

Ongoing Training & Development Opportunities
Potential for Task Force Assignments Abroad in Marriott Hotels
Exposure to an International Work Environment

Wellbeing & Perks:

Use of Costa Navarino Facilities (subject to internal policies)
Access to the Support Room – Online Wellness Platform
Discounts at Marriott Hotels Worldwide

Perks & Benefits Extracted with AI

Free Meals & Snacks: Meals Provided On-site
Health Insurance: Private Medical Plan
Marriott hotel discounts: Discounts at Marriott Hotels Worldwide