Telesales Agent - Automotive - English and German language

Telesales Agent - Automotive - English and German language

Infomedia & the role  

Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.  

Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments. 

Job Summary  

As a Telesales Agent you will play a key part in generating and qualifying leads, scheduling appointments, and ensuring accurate CRM data. You will work closely with both Marketing and Sales to ensure a strong, well-managed pipeline of new business opportunities. Written and verbal business English and German language skills are required. You will also support the Senior Business Developer in different markets and be part of the Sales Team in EMEA Region.

Hours of work and location

Our team works Monday – Friday, either 7.00am – 4.00pm or 8.00am – 5.00pm.  

We would require the candidate to occasionally work outside of office hours, primarily to communicate with colleagues in Australia and the US. Ability to travel within the EMEA region periodically.

What You’ll Do  

• Identify, research, and qualify leads in collaboration with marketing
• Conduct cold calls and outbound outreach to engage new prospects and follow up with existing customers
• Create and pre-qualify leads via phone and email before passing them to the Business Development Managers
• Source and research potential clients using LinkedIn, Cognism, and other tools
• Provide ongoing updates on sales performance and business development activities
• Support the sales team with information requests, pricing, and contract preparation
• Assist with marketing campaigns, including pulling email lists from Salesforce and supporting bulk mailouts
• Manage Salesforce data to ensure all lead, opportunity, and customer information is accurate and up to date
• Provide administrative support to the Head of Region and contribute to wider sales initiatives
• Act as a positive representative of Infomedia and uphold high standards of professionalism and integrity.

What You’ll Bring  

• Previous telesales or junior sales experience
• Excellent written and verbal English skills, with strong German language skills
• Confidence engaging customers via phone and email, including cold calling
• Strong attention to detail and accuracy
• Excellent organisational and record-keeping abilities
• Comfortable using online research tools and CRM systems (Salesforce experience is a plus)
• Ability to work independently and as part of a regional team
• Strong administrative skills and adaptability under pressure
• Professional, positive, and customer-focused attitude
• Clear, articulate, and polite telephone manner
• Strong written communication, able to engage technical and non-technical audiences
• Respectful, reliable, and committed to acting with integrity.

Why Choose Us  

As a global leader in our industry, we develop innovatively crafted, data-driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day-to-day varied work coupled with our relaxed, informal, yet high-performing environment are the key things that make our team happy.  

Culture and Benefits  

We take our team members and service very seriously. We work hard, but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.  

About Infomedia  

Infomedia offers its Microcat® EPC, Superservice™ Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.  

• 30 years industry experience  
• Established global operations throughout 186 countries in 34 languages  
• Our software is used by over 220,000 automotive industry professionals around the world.