Telephony Developer

AI overview

Develop and manage telephony systems for a contact center, focusing on call flow development and user experience enhancements while ensuring platform productivity and integration.

Job Description:

Responsible for handling developments for telephony system used by contact center.
Develop call flow scripts and assess user experience based on contact center requirement.
Technical support for call flow changes and initiatives
Oversees the preparation and planning of call flows and communication improvements.
Manages the telephony platform of the Bank including IVRS and contact center productivity modules

Requirements

Qualifications:

At least 3 years experience on coding and development on Voice Solutions
Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform
Has extensive knowledge on call flow development
Programming Languages: Java VXML, Php, SQL, VoiceXML
Web Scripting: HTML, JSP, JavaScript
Database Systems: Oracle / Microsoft SQL
Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman
Has extensive knowledge on API integrations and development