Telephone Administrator

AI overview

Act as the first point of contact for patients, manage electronic records, and handle sensitive data securely while providing essential administrative support.

The role of the administration is to act as the first point of contact on behalf of the business for the programme’s patients. Experience is not essential as full training and support will be provided.

Main Responsibilities:

The booking, rearrangement, and cancellation of appointments.
Management of electronic patient records, ensuring accurate data entry.
Timely issuing of all screening results and accurate clinical data to patients and healthcare professionals.
Ensuring all documentation of a sensitive nature and containing Personal Identifiable Data (PID) is handled in a secure a proper manner in line with 1998 Data Protection Act and Calidcott Principal Guidelines.
General Ad Hoc Administrative tasks

Excellent communication skills covering telephone, written and electronic formats.
Customer service experence is desirable
Excellent IT skills and a working understanding of Microsoft Office software.
Minimum of a Leaving Certificate or equivalent qualification.

Proficiency in Irish language and or any other language is desirable.

Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting, references and occupational health checks.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role Garda Vetting may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who are we?

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.