Telemetry Data Coordinator

About ANA:   Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, and ANA’s patented EBOSS® Hybrid Energy System and Smart load bank system.  Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.   ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Telemetry Data Coordinator to join our growing team in an onsite position in Henderson, Nevada.   As the Telemetry Data Coordinator, you will be responsible for working with telemetry data and report building applications to develop reports for various areas within ANA, end-users and customers.  As part of ANA’s excellent service and support, you will collaborate with your team and other departments to determine telemetry data related needs, and developing intuitive ways to meet those needs, such as visually appealing reports.  Additionally, you will be supporting our service and support team, assisting with management of our telemetry/SCADA system and the organization and upkeep of various information records.   In your day to day, you will be responsible for ensuring that telemetry data and related information is accurate, complete and up to date, keeping information organized and readily accessible.  Using this data, you will be involved in ensuring data is accurately modeled for producing a variety of reports, largely focused on performance and utilization metrics, and developing these reports.  As part of your role, you will support the telemetry/SCADA and service & support teams by utilizing the remote monitoring system and telemetry data, providing administrative support, and communicating with other departments, helping to ensure our teams provide the highest quality support to our customers.    This position requires data literacy and a commitment to data integrity, creative thinking and good organization skills. Basic mechanical and electrical comprehension are relevant to the data analytics involved in this role. The ideal candidate should be highly motivated and detail oriented, possess strong technical skills, and be highly teachable, with a proactive mentality.  Computer literacy, strong attention to detail and organization, good communication skills, along with the ability to work intuitively with your team and individually are key for this role.   The position is fully onsite, and the work schedule is weekdays at 8:00 - 5:00pm. This role reports to the Telemetry Scada Supervisor.  Role & Responsibilities:

Prepare and generate reports that deliver accurate analytics on equipment performance and utilization based on telemetry data, ensuring data validity

Develop and build new reports from telemetry data to support customer needs and internal departments, providing increased product knowledge and highlight sales points

Assess equipment data to determine basic equipment performance status

Assist with telemetry data and system management

Maintain accurate and up to date customer and equipment detail records specific to the department

Assist with streamlining information gathering and recording processes within the department

Communicate with other departments and/or customers as needed for details such as telemetry data modeling, equipment related data analytics, report needs, tracking of equipment, customer call out and alarm rosters, system access needs, etc.

Proactively engage and contribute to the ongoing development of the role, the team, the department and the organization

Data Management: Assist in maintaining and managing telemetry related data storage systems, ensuring data is organized and easily accessible. Assist in the implementation of data management procedures and protocols to ensure accuracy and integrity and monitoring data systems for errors or inconsistencies, aiding with necessary corrections

Report Building: Prepare and generate telemetry-related reports based on department and company needs. Assist with collection of various data from SCADA system and other sources and ensuring accurate input into databases. Assist with validation and cleaning of data to maintain high-quality datasets, and perform regular data entry and update tasks to keep databases current

Technical Support: Provide technical support for telemetry data-related issues and troubleshoot database problems. Assist in the development and implementation of new data management tools and software. Ensure data security and compliance with relevant regulations and best practices

Collaboration and Communication: Work with various departments to understand their telemetry data needs and provide necessary support. Communicate effectively with team members and other departments to ensure telemetry/SCADA information is up to date, and needs and requirements are met

Other duties as assigned

Qualifications:

High School/GED required; Associate’s degree preferred

1+ years of proven experience required in a data coordinator or similar role

Proficiency in Microsoft Excel, with the ability to utilize advanced features beyond basic functionality

Experience with Microsoft Platform tools for data modeling and visualization (e.g., Power Query, Dataflows, Power BI) and connecting to data sources

Understanding of data interpretation and analysis

Basic understanding of engines and electrical systems, generator specific knowledge is a plus

Experience with database management or data modeling a plus

Excellent attention to detail and organizational abilities

Commitment to accuracy

Excellent communication skills, both written and verbal

A customer-focused approach and a willingness to assist clients

Good typing speed and accuracy

Ability to prioritize work and manage time effectively

Ability to be flexible and open minded within a developing environment

ANA’s Core Values:

Root Cause Problem Solving

Be Creative with Solutions

Build open and honest relationships

Build a positive team and family spirit

Be inclusive

Look for better ways

Be humble

Urgency

Benefits & Perks:

Competitive pay

401k with company contribution

Medical, Dental, & Vision

Life Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Employee Assistance Program

Employee Appreciation Programs