Telemedicine Care Coordinator

This is a fantastic full-time, remote opportunity. The shift schedule for this position is Wednesday-Sunday, 2:45 PM - 11:15 PM Central Time. 

Who You Are 

Iris Telehealth is searching for a Telemedicine Care Coordinator whose superpower is customer service, and has the EQ to prove it. You’re able to swiftly schedule multiple patients an hour, provide basic technical support, and do so in a way that brightens people’s day. You take our mission personally and relish being on the front lines and getting people the care they need, when they need it. In fact, white-glove service doesn’t even begin to describe what you bring to the table. 

What You’ll Be Doing 

The Telemedicine Care Coordinator will be scheduling patients for virtual visits by coordinating with our partner’s various hospital staff. They will gain experience working with psychiatric clinicians and using Electronic Medical Record (EMR) systems. Specifically, the Telemedicine Care Coordinator will: 

• Call hospital staff to schedule new and follow-up video appointments/consults 

• Answer all incoming calls, using hold as needed when multiple calls come in at once 

• Communicate schedule to the on-call clinician via text message 

• Maintain scheduling software while making minimal errors 

• Use a friendly, helpful and welcoming manner on all calls 

• Demonstrate resourcefulness with planning and implementing the coordination of patient care 

• Provide basic technical support to hospital staff as needed 

• Other tasks as needed 

What You’ll Need 

We want to make sure all our employees are set up for success from the get-go and that everyone is a great fit for their individual role. 

 You’ll definitely succeed if you have: 

• Experience using communication software

• A demonstrated interest in the healthcare field, customer service, or call center work

• A proven track record in customer service

• The ability to work with minimal supervision

• The ability to multitask with multiple software (i.e. Appointments Plus, Phone, Glip, Teams, video conferencing software, and EMRs)

• Experience in a fast-paced, high-pressure environment and able to maintain a friendly feel-good personality

• Excellent decision-making, communication, and organizational skills

• The ability to perform multiple tasks in a busy, ever-changing environment

What Would Set You Apart 

• 1-2 years of customer service, reception, or call center experience 

• Tech savvy: EMR or software experience 

• Background in healthcare (preferred) 

Who You’ll Work With 

These awesome individuals are the leaders of our Telemedicine Care Coordination team. A hire joining this team would report directly to Ryan Barrow. 

• Ryan Barrow, Program Lead, TCC 

• Nicole Roberts, Senior Operations Manager

• Jill Hammerich, Senior Director of Operations, ODS

Who Leads Our Mission                                    

• Andy Flanagan, Chief Executive Officer  

• Sarah Fyfe, Chief People Officer  

• Caroline Burton, Chief Financial Officer 

• Alli Fair, Chief Operating Officer 

• Dr. Tom Milam, Chief Medical Officer 

• David Bartley, Chief Solutions Officer    

About Us 

Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities.  

The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country.  

Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.   

Additional Information 

• The Staying Power of Telehealth 

• Iris Telehealth Certified as Most Loved Workplace 

Research shows that women and people of color are less likely to apply for roles unless they meet every qualification listed in the job description. At Iris Telehealth, we're most interested in finding the best candidate for the job--and that may be someone that comes from a nontraditional background. We welcome applicants with diverse experiences and will consider any equivalent combination of skills, knowledge, education, and experience to meet the minimum qualifications. If this role excites you, we encourage you to think broadly about your background and skill set for the role. 

Iris Telehealth is committed to embracing, valuing, and thriving on difference. All aspects of employment are decided on the basis of qualifications, merit, and business needs alone. Nurturing inclusion, equity, and belonging in both the workplace and our community is a nonstop and long-term commitment to one of our values, Suck Less Every Day (SLED). Iris is proud to continue to be an equal opportunity employer, and we commit to never stop doing the work in this space.