Develop and implement telemarketing operational systems and strategies, ensuring alignment with performance KPIs and collaboration with internal teams for pipeline accuracy.
About Ninja
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organizing various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.
Responsibilities
Develop and establish telemarketing operational systems, including SOPs and work manuals, workflow processes, and targets.
Set up and scale a telemarketing/call center function, including strategy, segmentation, and KPI frameworks.
Create and execute telemarketing strategies to meet pipeline and conversion targets.
Conduct cold calls to potential clients and secure qualified meetings for the Business Development team.
Manage and maintain meeting schedules to ensure smooth coordination and efficiency.
Ensure the team remains target-driven, consistent, and aligned with KPI expectations.
Collaborate closely with internal teams to maintain process quality and pipeline accuracy.
Requirements
Minimum 5 years of experience in B2B telemarketing, with strong exposure to SOP creation, operational setup, and strategy building.
Strong understanding of KPI setting, performance management, and strategic planning.
Knowledge of the logistics industry is an advantage. Experience in distribution or transportation is not required, but will be considered a strong plus.
Excellent communication and negotiation skills.
Proven experience leading and managing a large number of telemarketing team.
Proficiency in English is preferred.
