Telecommunication Computer Support Technologist

We have an opening for Telecommunication Computer Support Technologist. You will process customer telecommunication service orders, assist in resolving service issues, and reconcile updates across multiple databases. Responsibilities include assigning call features, cable and wire paths, and reserve inventory, as well as responding to customer inquiries and coordinating with FPOCs, ATRs, installers, and customers to ensure smooth delivery of services. This position is in the Enterprise Infrastructure Services (EIS) Division within the Computing Directorate, in support of LivIT. 

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either the 525.2 or 525.3 level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level. 

You will 

• Serve as the primary point of contact and customer service specialist for telecommunication services and equipment.
• Interact daily with ATRs (Area Telephone Representatives), FPOCs (Facility Points of Contact), telecom technicians, peers, customers, and management.
• Schedule service orders and assign technicians to ensure timely completion of work.
• Coordinate with the OSP (Outside Plant) construction manager, engineers, and managers on project schedules, and with technicians on scheduled, in‑process, and completed orders.
• Assist customers, FPOCs, and ATRs across the Laboratory with facility access, defining work scope, and entering orders into the order processing system.
• Coordinate the installation, troubleshooting, and repair of telecommunication circuits and services supported by LivIT.
• Utilize and update databases to maintain accurate records of telecommunication circuits and services.
• Perform regular analysis of validation and verification of existing circuits and services.
• Support special projects related to telecommunication facilities, services, and infrastructure.
• Perform other related duties as assigned.

Additional job responsibilities, at the 525.3 level 

• Develop and implement processes and procedures for telecommunication circuits, services, and equipment.
• Establish metrics, collect data, and prepare reports and charts.
• Identify complex database and record issues and provide technical assistance to drive  resolution.
• Establish and modify work procedures, guidelines, and techniques.

• Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. Citizenship. 
• Associate degree (AA) in a Computer, Engineering or related field or the equivalent combination of technical training and significant experience.
• Knowledge of and experience in one or more of the following areas: collaborating with field technicians, network engineers, and construction and planning teams; maintaining and updating network inventory records (fiber routes, splice points, cabinets, handholes); and using spreadsheets (Excel, Google Sheets) to track items such as trouble tickets, service trends, validate field data against OSP databases, and query and update telecom databases (PCR).
• Comprehensive organizational skills with experience handling multiple priorities and tasks simultaneously in a dynamic operations environment.
• Experience applying organizational practices/policies, techniques, standards, processes, and systems.
• Ability to work a flexible schedule.
• Effective written, verbal, and presentation communication skills, including the ability to work effectively with a diverse workforce and customers.
• Current California driver’s license required.

Additional qualifications at the 525.3 level

• Advanced knowledge and experience with outside plant (OSP) telecommunications concepts, such as fiber and copper plant infrastructure, splicing, cabinets, handholes, poles, conduits, and the interpretation of network diagrams and maps.
• Significant experience in telecom, utilities, or infrastructure support roles.
• Advanced hands‑on experience tracking and managing data associated with physical network infrastructure.

Qualifications We Desire

• Knowledge of LLNL policies and procedures.
• Knowledge or experience in areas such as: telecommunication services, ServiceNow, PCR360.
• Familiarity with AI tools, concepts, and applications.

#LI-Onsite

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2026 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit https://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected, we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession.  This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.  

If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas.  Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory.  If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request. 

California Privacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.