About the Company:
Dots Africa is one of South Africa's leading background screening firms, dedicated to ensuring that businesses hire with confidence. With cutting-edge technology and rigorous processes, we offer our clients unparalleled insights into potential hires. Our mission is to foster trust, security, and transparency in professional relationships, ensuring a safer business environment for all.
Who You'll Be Joining?:
You’ll become an integral member of our expanding Technical Operations team, working alongside other tech professionals. Our team thrives on collaboration, innovation, and mutual respect. We bring enthusiasm to solving problems and pride ourselves on delivering exceptional client experiences in a supportive and dynamic setting.
This role acts as the internal owner of end-user IT and workplace technology, while also providing second-level operational support during escalations, high-volume periods, or staff absence.
This is a hands-on role requiring sound judgment, strong ownership, and the ability to operate calmly across technical, administrative, and user-facing responsibilities.
What Do We Offer?:
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Competitive Compensation: Market-leading salary, aligned to experience.
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Benefits Package: Generous paid time off, and a wellness program to help you strike the right work-life balance.
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Growth Opportunities: Commitment to professional development, regular performance reviews, and opportunities to grow within the company.
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Dynamic Work Environment: State-of-the-art workspace, regular team-building activities, and an atmosphere that promotes creativity and innovation.
About You (Candidate):
You are a capable, grounded IT professional who takes ownership of systems and outcomes. You are comfortable administering platforms, enforcing policies, and helping users without turning everything into a ticket bounce. You understand escalation paths and respect role boundaries, but you’re willing to step in when the business needs stability.
You document what you do, follow process, and leave systems better than you found them.
What You'll Be Responsible For:
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Primary Focus – Internal IT Ownership
- Administer Microsoft 365, Entra ID (Azure AD), Intune, and Company Portal
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- Manage user onboarding/offboarding, access rights, MFA, and licensing
- Maintain asset and ticket records using GLPI or similar tools
- Enforce internal IT and security policies as defined by the Security & Compliance function
- Manage the complete endpoint and device lifecycle: asset ordering, procurement coordination, provisioning, configuration, issuing, tracking, repair or replacement, secure wiping, and compliant disposal.
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Ensure all internal IT operations, asset handling, and user access are executed in line with approved internal IT and security policies.
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Secondary Focus – Operational Support
- Act as second-level support for escalations from Service Desk / Tech Support
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Step in as operational cover when Tech Support is on leave or unavailable, ensuring continuity of service.
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- Assist during high ticket volumes, leave cover, or major incidents
- Use monitoring dashboards (read access) to identify user-impacting issues and coordinate escalation
What Are We Looking For?:
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- Solid experience in internal IT, system administration, or tech operations
- Hands-on Microsoft 365, Intune, and endpoint management experience
- Comfortable supporting non-technical users and handling escalations
- Strong documentation, organisation, and follow-through
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Qualifications:
- Degree or diploma in IT, Computer Science, or a related field preferred.
- Previous exposure to client-facing IT support, application support, or system admin role is an advantage.
- A basic understanding of ITIL, identity/access management, and ticketing systems would be a plus.
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Advantageous Certifications
- Microsoft 365 Administrator Expert
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- Microsoft Endpoint Administrator (MD-102)
- Microsoft Identity & Access Administrator (SC-300)
- ITIL Foundation
- CompTIA A+, Network+, or Security+
