Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 780,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $138 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Work Term: May -December 2026
The Technology Workplace Services (TWS) Intern manages the company’s laptop, work phones and audio/visual equipment as well as install and maintain the company’s endpoint technologies. In addition to the core functions, the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
The Core Responsibilities of the Job:
Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
Be the first point of contact providing solutions to internal enterprise applications.
Provide top quality support to all levels of Bank employees.
Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid and Atlassian.
Ability to leverage multiple vendors to troubleshoot issues efficiently.
Maintains the Bank’s audio / visual and teleconferencing equipment.
Executes the Move/Add/Change requests of Bank employees and relocation.
Maintain, update, and categorize tickets within SLA with procedural follow ups.
Maintain the First call resolution above 90% on regular basis.
Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
Continuously improve the internal knowledgebase with common IT issues.
Performs remote troubleshooting through diagnostic techniques and pertinent questions
Assesses recurring issues to create automated processes where possible
Sets up and deploys IT equipment for new employees
Guides users through computer onboarding and upgrading processes
Let's Talk About You!
Must currently be enrolled in school
Working towards a degree/college diploma in computer networking, technical support or equivalent is required (Eg. Computer Systems Technology).
Experience working in a customer services environment
Good technical problem solving & troubleshooting skills
Adhere to internal IT procedure, corporate policy and site audit responsibility for all tasks
Knowledge of and technical ability to troubleshoot:
Windows 11/ Mac issues
Microsoft 365 Application issues
Browser issues
Printer / Scanner issues
WiFi issues
Smartphones issues (iOS)
Miscellaneous computer hardware issue
How To Submit Your Application!
In one document, please submit your transcript and resume. Failure to do so will result in your application not being considered.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
