Technical Writer/User Assistance Internship

Position Type: Paid Senior-Level Internship 

Employer: Paperless Environments 

Employee Status: Fulltime
Location: On-site at our Corporate office 

Duration: Final Academic Year (Senior Internship) 

Hours: 20-30 hours/week during semester; full-time upon graduation
(GPA 3.0 or higher) 

 Paperless Environments has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management, and accounting system integration. We pride ourselves on delivering exceptional customer experiences and maintaining the highest level of customer satisfaction.

Position Overview 

This senior-level internship is designed for local college students in their final year of study who are seeking a structured transition into a professional role after graduation. The Technical Writer / User Assistance Specialist Intern will support our proprietary software by creating clear, user-centered documentation and assistance content. 

The role offers hands-on experience with digital learning tools and structured content platforms used by modern technical communications teams. Interns will work on both written and multimedia user assistance deliverables, contributing to onboarding content, release documentation, and help center assets.  

The role blends professional writing, user experience, and business communication, making it well suited for students in English, Technical Communication, Business, Information Systems, or related disciplines. 

This internship is intentionally structured as a pipeline-to-hire opportunity, with the expectation of conversion to a full-time role upon graduation with a GPA of 3.0 or higher, contingent on performance and business needs. 

Learning Objectives 

The intern will develop advanced, career-ready skills in: 

• Writing and editing clear, audience focused technical and instructional content 

• Translating complex technical concepts into accessible language for end users 

• Creating user guides, help center articles, release notes, and internal documentation 

• Applying style guides, editorial standards, and accessibility best practices 

• Collaborating with cross-functional teams to gather information and refine content 

• Learning to use modern authoring and documentation tools such as Paligo and Help + Manual 

• Gaining exposure to multimedia content creation tools like Murf (AI voiceover) and Camtasia (video editing) 

• Using version control, task tracking, and content reuse strategies in a collaborative publishing environment 

 Academic Alignment 

This internship supports senior-level experiential learning and aligns with coursework in: 

• Technical Communication 

• English (Professional, Technical, or Rhetorical Writing) 

• Business Analytics or Information Systems 

• Digital Media, UX Writing, or Communications 

The structure and scope of work are appropriate for internship-for-credit requirements, if applicable. 

Supervision, Mentorship & Professional Development 

• Direct supervision by a Senior Documentation, Product, or Business Lead 

• Clearly defined writing assignments, deadlines, and revision cycles 

• Regular feedback focused on clarity, tone, audience, and effectiveness 

• Mentorship in professional writing practices and workplace communication 

Conversion to Full-Time Employment 

• This position is intended to convert to a full-time Technical Writer / User Assistance Specialist role upon graduation 

• Conversion is based on successful performance, completion of degree requirements with a GPA of 3.0 or higher, and business needs 

• The full-time role expands responsibilities and offers continued professional growth 

Compensation & Compliance 

• This is a paid internship compliant with FLSA guidelines 

• Work hours are flexible to accommodate academic schedules 

 
More About Us:

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees. 

Learn Even More at https://www.paperlessenvironments.com