Technical Writer at Movable Ink

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

We’re looking for a Technical Writer who will be responsible for our Support Center; the Technical Writer will create and maintain all product-related content for Studio, including (but not limited to) step-by-step guides, conceptual explanations, and product release notes. This role will report to the Senior Director of Enablement and Education and work closely with Product Management, Engineering, and Customer Education.

Responsibilities:

Draft, edit and publish support center articles for Movable Ink’s Studio product
Work closely with Product Management on new product feature releases and create release notes to coincide with launch
Maintain the content architecture of the support center
Routinely monitor existing articles for accuracy and clarity
Analyze and report on article viewership and engagement metrics
Adhere to Movable Ink documentation standards, practices, and procedures

Qualifications:

1-3+ years experience creating documentation for a B2B SaaS company
Strong drafting, copy editing, and proofreading expertise
Keen attention to detail
Able to translate complex technical concepts for both expert and non-expert audiences
Able to manage projects and deadlines across a variety of teams and stakeholders, while working on deliverables independently

Preferred Qualifications:

Experience working in marketing technology or enterprise SaaS spaces
Proficiency with Zendesk and Notion
Able to develop informative material in a variety of formats, including graphics, animations, and videos
Experience not only on the documentation side of a product, but also on interface copy
Experience using analytics tools to measure content performance

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.

Technical Writer

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