Technical Training Leader (Services)

OmniOn Power currently has a Technical Training Leader (Services) opportunity available.

This role will be in our Plano, Texas headquarters and will report to the VP of Services.

This role will be responsible for the overall training experience including customer and internal employee training.

Duties/responsibilities may include, but are not limited to, the following:

Training course delivery

• Prepares and delivers training courses in classroom or on site and follows up post-training day activities (e.g. course feedback collection, arrangement of facilities and equipment, possible corrective action on course material and equipment). Ensures safe working conditions for training course participants in accordance with OmniOn Power safety instructions and regulations.

Course development

• Develops course material for classroom and on-site training in own area of responsibility and advises on updates needed in e-learning material. Creates and updates course descriptions and course programs. Takes into consideration feedback given on courses and implements corrective action when needed. Shares own expertise in service development. Engage with Commercial team and customers to promote standard and custom training. Deliver annual training budget.

Revenue Growth

• Supports course administration in making course arrangements and in answering course enquiries and proposals for training courses. Supports opportunities to deliver training courses to customers, suppliers, and distributors. Supports Field Service, Research and Development and Product Management using expertise in technical support tasks and roles.

Contact with stakeholder groups

• Develop relationships with Services, Technical Support, Product Management, Engineering, Sales and other shareholder groups to support implementation of training course development and delivery.

Basic Qualifications 

• Associates degree in Engineering or Technology from an accredited university or college and four years of experience in telecommunications
• Two years telecommunications field service experience
• Two years experience creating technical training curriculum
• Two years experience delivering stand-up, in-person training
• Ability to travel domestic and international up to 25%

Desired Characteristics

• Bachelor’s degree in Engineering or Technology
• Experience helping employees and customers during class time and after class completion to ensure adequate training and support received
• Proficiency with computer tools, specifically advanced computer skills, primarily with MS Office software programs, i.e., Excel, PowerPoint, Word, Access
• Ability to navigate internet and intranet tools.