Technical Trainer

At Configura our Developer Experience team is responsible for supporting the content creator community of the Configura ecosystem through training, self-education, and direct technical support. This community is primarily made up of CM programmers, catalog specialists, and quality assurance specialists, and is instrumental in delivering a powerful, maintainable, and reliable experience. The Technical Trainer plays a critical role in Configura’s success by empowering this community to produce the highest quality content for its users.

WHO WE BELIEVE YOU ARE

We believe you have a passionate interest in technology and the way it’s used to solve problems and better experiences. To be successful as a Technical Trainer you will build and maintain a strong knowledge and understanding of the Configura software ecosystem and create technical education material to share that knowledge and educate a wide audience within the community.

WHAT YOU WILL BE DOING

·        Create technical documentation and training material covering topics such as Catalogue Creator, quality assurance tools, Spec/CIL catalog data and more.

·        Consistent usage of tools such as AI voice generation, video editing software and PowerPoint in the creation and maintenance of self-paced trainings.

·        Frequent collaboration across the organization.

·        Coach and educate content creators on how to best utilize Configura software.

·        Document issues and feedback received from various communities and communicate appropriately. 

Requirements

WHO WE ARE LOOKING FOR

·       Experienced Technical Training Professional - You have professional experience and have thrived in a technical trainer role within a structured, team environment.

·       Expert Communicator - You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels throughout your customer’s organization.

·       Self-Motivated and Driven- You personally balance a desire for quality with timely delivery of value to the community.

·       Positive By Nature - You view issues people are experiencing as an opportunity to help and improve their day.

·       Curious Learner - You question how and why things are done with a focus on continued innovation.

·       Flexible Team Player - You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.