Technical Support - Wireless

Holmdel , United States

AI overview

Support and certify wireless devices with a focus on cellular certification, while troubleshooting client and vendor issues in a dynamic, multi-vendor environment.

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

 

MetTel is looking for a Technical Support - Wireless to join our growing team!

 

ROLE AND RESPONSIBILITIES:

The Technical Support engineer is responsible for the support and remedy of new device certification, ongoing device testing processes, client set up or vendor issues and supporting documentation.  Wireless devices with a specific concentration on cellular device certification is required for this role.

  • Remedy client and vendor issues
  • Troubleshooting device carrier network issues
  • Certify devices across the component lifecycle (SIM, profile, device, firmware, carrier matrix)
  • Tier 1 Support of sales engineering with design, solution implementation and documentation
  • Ability to conduct technical research and learn new technologies or features

DESIRED QUALIFICATIONS:

  • Have a minimum 3 years of experience in cellular network core architecture and design.
  • Linux/Unix
  • Above average 2G/3G/4G/5G Networking
  • Understanding of IT policies, architecture, Active Directory
  • Modem AT commands knowledge and 3GPP guidelines
  • Familiarity with IOT design and troubleshooting
  • Familiarity with Samsung Knox, AirWatch MDM, Intune, CyberReef, etc.
  • Knowledgeable and ability to read JSON, XML, Python, BASH and PowerShell, GitHub, etc. 
  • Strong deductive reason skills with meticulous attention to detail
  • Logic-minded
  • Passion for solving puzzles
  • Critical thinking
  • Ability to work within a complex, multi-vendor team
  • Willingness to execute scientific methods with a strong documentation discipline

Additional desirable requirements and qualifications: 

  • CCNA preferred
  • Linux+ preferred
  • Some travel for training and vendor meetings or other business needs

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $80,000 to $90,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

 

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

MetTel is a leading provider of customized, integrated and managed communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions nationwide. With the most comprehensive offering, the highest quality customer care and project management and the ability to completely manage, maintain and secure your communications needs, our portfolio of customer-centric solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. MetTel was founded in 1996 and is headquartered in New York City. MetTel. Smart Communications Solutions.™ 

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Salary
$80,000 – $90,000 per year
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