Technical Support Specialist

Company Description
QuickTeam provides businesses with virtual employees such as assistants, receptionists, and support staff to enhance their productivity and manage daily operations. Our aim is to help businesses focus on their core priorities by offering reliable support services. By joining QuickTeam, you can contribute meaningfully to the success of businesses while becoming part of our supportive and inclusive family. We connect employees with opportunities for long-term growth and meaningful collaboration.

Role Description
This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for addressing technical issues, troubleshooting problems, and ensuring customer satisfaction. The role involves resolving support tickets, analyzing technical challenges, and delivering effective solutions while maintaining clear communication with customers.

Job Details

• Full-time, 40 Hours/Week
• Fully remote, work from home
• Salary: ZAR 20,000-22,000/month, commensurate with skills and experience
• Availability to work during EST business hours

Requirements

• Proficiency in Technical Support and Troubleshooting to address and resolve technical issues effectively
• Strong Analytical Skills for diagnosing problems and identifying solutions
• Experience in Customer Support and a focus on ensuring Customer Satisfaction
• Skilled in clear communication and the ability to explain technical concepts to a non-technical audience
• Proactive problem-solving skills and the ability to work independently in a remote environment
• Prior experience in a technical support role is advantageous
• High school diploma or equivalent; additional certifications in IT or technical support are a plus