Technical Support Specialist

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What We're Looking For
Our client, a SaaS company that helps DTC brands optimize their websites with advanced pop-ups, is seeking a Technical Support Specialist to assist clients with technical inquiries and customizations. This role is essential for ensuring a seamless user experience, resolving support tickets efficiently, and helping clients maximize the platform's capabilities.

Responsibilities

• Provide technical support via live chat and email, addressing client issues related to Shopify and app integrations.
• Assist with theme customizations and minor development tasks to enhance client experiences.
• Troubleshoot and resolve technical issues, documenting solutions to improve the knowledge base.
• Collaborate with the development team to escalate complex issues and provide feedback for product improvements.
• Manage 30-50 support tickets per week, balancing technical troubleshooting and customer communication.

Requirements

• Extensive experience with Shopify apps, themes, and customizations.

• Strong proficiency in web development, including HTML, CSS, and JavaScript.
• Experience with React is a plus.
• Ability to clearly explain technical concepts to non-technical users.
• Excellent written English communication skills for chat and email support.

Benefits

• USD Salary
• 100% Remote Work
• 10 days of Paid Time Off + US Holidays

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

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