Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

The Technical Support Specialist is responsible for analyzing, installing, configuring, and maintaining network infrastructure while supporting field technicians, guiding setup, documentation, and ensuring devices meet business needs.

The following include but may not be limited to the duties and responsibilities of the role:

Configure multi-site switching, routing, and wireless environments (voice, data, video) under supervision.
Assist with setup of firewalls, VPNs, and security appliances for business applications.
Diagnose and resolve complex issues remotely across PCs, mobile devices, and POS systems.
Troubleshoot network, software, telephone, and security system issues.
Provide technical support to customers and vendors.
Log activities, including user details, issue summaries, and progress updates.
Follow documented workflows and project plans.
Support new technology projects by reviewing data and executing tasks.
Configure customer equipment remotely and onsite.
Participate in project meetings and provide updates.
Collaborate with customers, vendors, sales, and engineers to resolve project issues.
Install, repair, and optimize corporate hardware and equipment.
Escalate urgent issues and report IT policy concerns.
Provide timely status updates and verify technician activities.
Understand customer budgets and contracts.
Complete project checklists and build strong relationships with customers and technicians.

Work Set-up / Work Schedule

Remote
3:30pm ET to 1:30am ET
Monday- Thursday (US)
10-hour shifts, 4 days a week

Who we are looking for

Successful candidate must possess:

Bachelor’s degree in information technology or related experience
Must have 3+ years’ experience in data networking
Must have experience in large-scale IT projects
Must be CCNA Certified
Skilled in Microsoft systems and mobile device support
Strong communicator across technical teams
Effective under pressure; maintains confidentiality
Excellent customer service and team collaboration
Passionate about tech-driven workplace innovation

Good to Have Experience:

Voice and video networking
Certifications or hands-on experience with: Cisco, Fortinet, Cradle point, Meraki, Juniper, ADTRAN, Microsoft, Linux, Apple, F5, CompTIA, and other relevant technologies

What we offer

Day 1 HMO + 1 Free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

Technical Support Specialist

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