Technical Support Specialist Level 1 - (Remote US or Canada)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Specialist Level 1 in USA or Canada (East Coast - Eastern Time Zone).

This is an exciting opportunity for early-career professionals looking to enter the world of technical support, cloud operations, and SaaS coordination. In this remote, full-time contract role, you’ll work across support and operations teams to ensure the smooth rollout of software updates, assist in system maintenance, and engage directly with customers. This position offers hands-on training in a leading enterprise platform and lays the foundation for career growth into technical and customer-facing roles. Ideal for detail-oriented individuals with excellent communication skills and a proactive mindset.

Accountabilities:

• Coordinate cloud software updates, system maintenance, and patch deployments
• Communicate clearly with customers regarding maintenance schedules and product improvements
• Track and manage project timelines using tools like JIRA
• Support internal teams in aligning deliverables and schedules across departments
• Assist in process documentation and internal coordination tasks
• Participate in structured training to gain product and technical expertise
• Collaborate with project managers on customer-related planning and execution

Requirements

• Strong written and verbal communication skills
• Highly organized and able to manage multiple priorities with attention to detail
• Demonstrated interest in cloud technologies, SaaS, or enterprise platforms
• Self-motivated and comfortable working independently in a remote environment
• Located in the U.S. or Canada, preferably in the Eastern Time Zone
• Eagerness to learn and grow within a fast-paced, technology-driven environment
• Prior exposure to tools like JIRA is a plus, but not required

Benefits

• Remote position with flexible scheduling (East Coast preferred)
• Competitive compensation: $60,000 – $80,000 USD annually
• Comprehensive onboarding and product training
• Real-world experience in SaaS operations and enterprise support
• Clear career path into full-time roles in Technical Support, Consulting, and Customer Success
• Opportunity to collaborate with international teams across multiple time zones
• Long-term growth potential within a leading enterprise software environment

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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